GoodBuy GearReviews of goodbuygear.com

Response from GoodBuy GearMay 28, 2026

So glad the Diaper Genie arrived in perfect condition! 🙌 We hear you on shipping costs, it's real feedback we appreciate. We hope the overall savings still felt like a win, and we'd love to have you back!

Response from GoodBuy GearMay 28, 2026

This is exactly what we love to hear! Quality gear, great prices, and fast shipping, we're so glad it all came together for you. Thank you! 🙌

Response from GoodBuy GearMay 28, 2026

That new gear feeling is the best! We're so glad we could make it accessible. Thanks for being part of what makes this whole thing so worth it!

Response from GoodBuy GearMay 20, 2026

We really appreciate your loyalty and your patience here, we know this isn't the experience you're used to with us, and we're sorry about that! We're not seeing an open email or claim from you just yet, so please drop us a line at [email protected] or file through our returns portal and we'll take it from there. We want to get this resolved for you quickly!

Response from GoodBuy GearMay 20, 2026

This truly made our day! We're so glad Victoria was able to take good care of you, and we'll be sure to pass along your kind words to her. We know waiting to connect with our team isn't ideal, and we appreciate your patience. Reviews like this are exactly why we do what we do. Thanks for choosing GoodBuy Gear and for helping keep great gear in circulation!

Response from GoodBuy GearMay 20, 2026

Alexandra, we're so sorry for the frustration this experience caused, especially during your pregnancy. Sending the wrong item twice is not the experience we want for any customer, and we completely understand why that was exhausting. We're glad we were able to connect on a resolution, and we appreciate your patience throughout. That said, we know a partial refund doesn't fully make up for the inconvenience, and we're sorry the cover situation didn't have a cleaner fix. We'd love the chance to make this right, please reach out to us at [email protected] and we'll see what else we can do.

Response from GoodBuy GearMay 20, 2026

This is exactly what we're here for! We're so happy you found us, and even happier we could make that hiccup right so quickly. Quality gear at great prices and a team that's got your back, that's the goal every time. Thanks for shopping sustainably with us!

Response from GoodBuy GearMay 20, 2026

Oh no! We're really sorry you're dealing with this! A missing package is the last thing we want for you, and we're absolutely here to help make it right. We just need to hear from you first so we can dig in. Please shoot us an email at [email protected] or file a claim at goodbuygear.com/apps/redo/returns-portal/login and we'll get on it as quickly as we can!