GlobeInReviews of globein.com

Response from GlobeInJan 22, 2021

Hi Kelley, Thank you for providing this feedback. Our Customer Support Team will be more than happy to help you with this. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 22, 2021

Hi Ru, Thank you for providing this feedback. Our Customer Support Team will be more than happy to help you with this. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 22, 2021

Hi Dana, Thank you for providing this feedback. Our Customer Support Team will be more than happy to help you with this. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 21, 2021

Hi Carena, Thank you for this feedback. December Boxes were not guaranteed before Christmas as monthly subscription boxes and add-ons typically begin shipping around the 25th of every month. To remind customer's of this, we added a note to our website as well as in customer's accounts. We have been separating some orders to get items to you as quickly as possible, which is why you only received a partial shipment. We are still working on sending out remaining items, please keep an eye on your email for updated information from us! Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 18, 2021

Hi Jeanne, Thank you for this feedback and we have shared it with the appropriate departments. We sent out another email update regarding all of our delayed orders with new timelines last week. We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized. We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier. Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 18, 2021

Hi Mark, Thank you so much for this feedback. You should only receive a "Contact Support" message on that screen if you've already cancelled your subscription through that process within your account. Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 15, 2021

Hi there! Thank you for providing us with this feedback. We're sorry for the inconvenience. We did have more of our themes available in the add-on section, however, we have moved those over to our theme selection so that subscribers have more options to choose from! You should now see those available in your account, however, it is possible that they will sell out again. Due to the handmade nature of our items, we are only able to have a limited stock of boxes each month. Please remember that you can also redeem credits for your box and choose from our many unique add-on items! If you don't see any add-ons that you'd like, remember that your credits will roll over to next month as well with a whole new selection of add-ons to choose from. Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 14, 2021

Hi there, Thank you for this feedback and we have shared it with the appropriate departments. We sent out another email update regarding all of our delayed orders with new timelines last week. We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized. We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier. Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team