GlobeInReviews of globein.com

Response from GlobeInFeb 1, 2021

Hi Jo, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 1, 2021

Hi Kristin, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 1, 2021

Hi Rebecca, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 29, 2021

Hi Amy, Thank you for providing this feedback and we apologize for this inconvenience. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 29, 2021

Hi Isabelle, Thank you for providing this feedback and we're very sorry for the wait! We recently finished up a big move to a new fulfillment center. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. Again, we're very sorry for the inconvenience. Best, The GlobeIn Team

Response from GlobeInJan 29, 2021

Hi Katie, Thank you for providing this feedback and we apologize for this inconvenience. There may be some confusion here as a late payment on a VIP sale purchase will not affect any other purchases. Our Customer Support Team will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 29, 2021

Hi Tyra, Thank you for providing this feedback. Our Customer Support Team will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 25, 2021

Hi Crystal, Thank you for providing this feedback. Our Customer Support Team will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team