Crystal Esper S.
SAVE YOURSELF THE HASSLE AND LIGHT…
SAVE YOURSELF THE HASSLE AND LIGHT $50/mo ON FIRE, then punch yourself in the face. You will enjoy that much more than this mess!! I really wanted to love this subscription box company! I really respect and admire their ideas, they just lack follow through, help and products. I joined October 3, 2020 and ordered an ad-on as well. I received an email saying they were delayed in shipping because of moving warehouses, should get the order end of November. They sent me a box I did not chose for November, still no October box (the one I really wanted). They don’t have a phone number ‘so they can focus more on getting people their orders’ so you send an email and wait weeks for a reply. Meanwhile, they continue to charge you. I accidentally ‘redeemed’ my box value (??) in December and could not undo. From my understanding, I should have a $50 credit, but I cannot seem to locate that on the website or the app, I can find it on my credit card statement though. From what I have read, if I cancel my subscription, I lose that $50 so now I am stuck. There is no ‘skip’ button option on the app in my account right now, so I’m willing to bet they charge another $50 on the 10th and the cycle continues. Also, there is 2 box choices this month, so it is a choice between the stuff I did not want, but received in November, or the box of stuff I don’t want and have yet to receive. If I have no response from them by Friday January 8, 2021 I am going to dispute all charges with my credit card company. If the problem really is that they changed warehouses and cant fulfill orders right now, they should stop taking and charging for new orders monthly, focus on what they owe, get caught up and organized, then begin again. Such a disappointment. Edited to respond: This hasn’t answered any of my questions. This is the same auto response that they send in place of an actual human response specific to your issues. It is vague and generic intended as a pacifier. They don’t hold true to what they say. They have been ‘preparing to send’ October’s order the end of November, beginning and middle of December and now the beginning of January. Where the $50 is from last month. How do I access that money? If I purchase something with it, how many months will it take for me to get that item? How do I skip this month? There is no option from my account. I DO NOT WANT TO BE CHARGED UNTIL I GET EVERYTHING I HAVE PAID FOR THUS FAR. Can you make that happen?! Can an actual person please respond and stay focused long enough to complete the email volley of an ENTIRE conversation? Can we resolve this today?! Telling me to wait 10-14 days for another generic excuse is not helpful. I have been waiting for 3 months.
Response from GlobeInJan 5, 2021
Hi there, Thank you for this feedback and we have shared it with the appropriate departments. We sent out another email update regarding all of our delayed orders with new timelines last week. We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized. We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier. Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team