katie
Feeling too scammy to wait any longer.
This company's practices are totally depraved. I ordered almost 3 months ago and their replies at this point are lazy and basically automated. No one looks into anything to actually help you. They only send their calendar of when to expect your subscription. "Sent out on the 25th every month", as if I havent read that being a month late already, but thanks for looking into it. I was willing to be patient before, but at this point they still hadnt given me an ETA and they just auto-ordered something in my cart I was looking at a month ago. I was considering it, added it to my cart, forgot about it, and just left it. Then they have the audacity to say that it was because I didn't take it out and that "thankfully they were able to cancel and refund it". This was conveniently AFTER I didn't hear back from them and called my bank to cancel it all. I've seen lots of great reviews too but it seems like they're in over their heads during COVID and should stop accepting new subscriptions. I would be okay with waiting if it werent for all the issues with their website and acting like they're doing me a favor by canceling something I never ordered. All too sketchy at this point to wait any longer.
Response from GlobeInSep 22, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team