GlobeIn is an artisan marketplace that sells unique and traditional handcrafted products from around the world. GlobeIn specializes in selling home decor, jewelry, art, and unique gifts. GlobeIn helps artisan groups preserve their craft and allow for a better quality of life, creating lasting impacts on their community. With every GlobeIn purchase, customers are helping GlobeIn achieve its mission of creating positive change in the world. Memberships are available that give members 20% off all items every day, access to exclusive sales and promotions, and access to the Box Builder feature, which allows you to build a custom box of items at our absolute best discounts! Join our community today at https://globein.com/membership
GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
globein.com
Website
globein.com
Category
Home Goods Stores
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: November 2024.
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We're in the same situation as the previous reviewer samuel masih, We've had the exact same experience - we supplied goods from the Philippines in 2021 and have never been paid despite numerous attempts over the past 3 years to collect the amount owed. Our products are still up on their website. This is disappointing and damaging to a small social enterprise like ours, especially from a company that claims to support "fair trade" values.
Response from GlobeInNov 19, 2024
Thank you for sharing your concerns and we sincerely apologize for any challenges you've faced. Please reach out to [email protected] for further assistance.
SM
samuel M.
We supplied goods to Globein from 2020…
We supplied goods to Globein from 2020 from India but they have not paid us till now and also left us with huge stocks.....all of sudden they changed. Many of the small suppliers from all over the world were destroyed as they did not pay millions of dollar to the suppliers. Our understanding is that they have been taken over by Novica and it is their moral responsibility to pay the old due to the suppliers. You can see our products on their website supplier Noah's Ark..........
Response from GlobeInNov 19, 2024
Thank you for sharing your concerns and we sincerely apologize for any challenges you've faced. Please reach out to [email protected] for further assistance.
AM
Amy
Trial membership??????
Did a trial membership, canceled membership prior to end of trial, and still was charge for a annual membership...yet I am no longer a member. I ordered nothing. Total rip off!
Response from GlobeInMay 9, 2023
Hi Amy - We are sorry to hear that you were accidently charged after you cancelled your trial membership and our Support Team would be more than happy to assist you. If you haven't already, please reach out to them through email or by using the contact form on our website and we will look into this for you right away.
KI
Kit
Avoid! Avoid! - Go to World Market Instead!
Products were of cheaper quality than what one would see at a World Market but double the price. A yearly subscription fee still incurs a $150 shipping cost and you basically run out of stuff to buy unless you double up on some items. I don't need 2 pictures or pompom garlands. Then they are disorganized and, even though I tried to cancel, they renewed my subscription anyway for another $517. So sad.
Response from GlobeInDec 16, 2022
Thank you for sharing this feedback and we're sorry to hear about this negative experience with GlobeIn. I tried to locate a subscription or email communications for you but I wasn't able to find any. Our Customer Support Team would be more than happy to assist you with any questions or concerns you have regarding your charges and membership.
In regard to the price, it's true that a lot of the time you will find similar goods for pennies on the dollar. But we ask in return, do you know where those items came from? Are they truly handmade? Do you know who made them?
We are in the business of not only making a social impact but providing you with the opportunity to participate in conscious consumerism. Compared to machine-manufactured products, ours are handmade by real men and women, and we provide fair wages and support to our partners in return.
The membership model allows us to place large orders with the producers. As a result, we are able to optimize logistics, and offer our customers great value products, while ensuring that more money goes to the artisans. For artisans, large orders also mean a steady income that is predictable and reliable.
TR
Tracy R.
Broken items and zero customer service
So a couple years ago I joined their Premium Maven subscription and had been pretty happy with the items I received. Starting late last summer, items started getting shipped that were poorly packed, arrived broken or were just simple missing...I think it was 5 shipments altogether. I tried multiple times to reach out to customer service without success, literally no response. Finally after many attempts Fiona gets back to me, and tells me I need to ship all the broken stuff back at my own expense and we can't replace the items because they're out of stock. Welp, in Dec 2021 I had just had enough of paying for items I didn't receive or broke so I asked them to cancel. Fast forward to July 2022 (having heard nothing from GlobeIn in the interim) I'm charged $600 for another year and now Marjorie says I can't have my money back. Good grief what a con.
Response from GlobeInJul 18, 2022
Hi Tracy - We thank you for taking the time to share this feedback with us and we are so sorry to hear that you've had such trouble! All of our memberships are automatically renewing. This information is provided during the sign up process, through your confirmation email, as well as in the Billing section in your account. We also allows members to cancel at any time easily within their account.
When customers receive damaged items, we always do our best to replacement them if we have inventory possible. If replacements are not available, we always issue credit. We never require customers to pay return shipping on damaged items back. We have read through all of your previous email communications with our Support Team and we do not see that this was requested of you. We see that we did issue credits and replacements were applicable.
We want to let you know that we have completely changed our platform in the last 6 months and this includes switch to a new fulfillment center. With this change, we have seen a significant delay in the number of damaged items our customers report.
We hope this helps address some of the concerns that you shared with us and if you need further assistance, our Support Team would be happy to help!
JO
Jodie
Very disappointed and discouraged on…
Very disappointed and discouraged on continuing a membership. I joined just at the start of their move to a new warehouse. Literally, thousands of dollars of items I ordered were canceled. More then poor communications and months and months of nothing. Items now are literally double the price ... and their cheaper items offered. There's no fun in wanting a certain box and being able to buy your second and third choices too. I renewed for an extra year wanting to give the benefit of doubt and its only gotten worse. Its ashamed, the products they use to offer ... and maybe 1 in 5 chance of getting something nice and worth talking about is long gone. Don't waste your money! Plenty of other organizations that have it together are out there. Negative -5 stars. GlobeIn, you should pull all your FALSE ADVERTISING!
Response from GlobeInMar 16, 2022
Hi Jodie,
Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far.
Due to the handmade nature of our items, we are only able to have a limited stock of products each month. Because these items are not made on a manufacturing line, we are not able to have an unlimited amount of product, unfortunately. The artisans make as much as possible without sacrificing quality or their well-being.
Some of our items sell out very quickly, but we always try to get more in stock as soon as possible, and these items will likely be available the following month!
Again, we apologize for this disappointment and please feel free to contact us at https://globein.com/contact if you have any questions in the meantime.
Best,
The GlobeIn Team
JA
Janet
No longer a good deal
I initially enjoyed my globein subscription. However, over time they have made many changes (all of which seem to result in paying more for less product). Selection has declined. Logged in 15 minutes after "go live" time to find almost nothing left in store. But they charge you in advance so you are just out of luck. I won't be renewing.
Response from GlobeInMar 2, 2022
Hi Janet,
Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far.
Due to the handmade nature of our items, we are only able to have a limited stock of products each month. Because these items are not made on a manufacturing line, we are not able to have an unlimited amount of product, unfortunately. The artisans make as much as possible without sacrificing quality or their well-being.
Some of our items sell out very quickly, but we always try to get more in stock as soon as possible, and these items will likely be available the following month!
Again, we apologize for this disappointment and please feel free to contact us at https://globein.com/contact if you have any questions in the meantime.
Best,
The GlobeIn Team
CS
Christina S.
Beware, Misleading Website, You will Pay Dearly
The concept of this company seemed like a good idea, unfortunately the reality is far from good. I made a purchase on their website and ended up being charged for 4 subscriptions for almost $400, when I had no intention of even getting one. Their website is very misleading. In order to make a purchase you sign up for emails, which is normal. However, at the top of the page on their website it asks if you want to purchase a subscription to their maven program, but doesn't explain what it is, just shows you pay $96 a year. I had no interest. At the bottom of the page is an area where you input your email address, which makes it look like you are ONLY signing up for an email subscription, but when you hit the subscription button you are secretly signing up for their maven program. I made a purchase and figured that was it, until a few weeks later I got a notice saying I signed up for 4 subscriptions and was charged almost $400. Why would anyone sign up for 4 subscriptions even if they actually wanted one -which I didn't? It was ridiculous, yet they sent me an email saying they will not refund. They don't explain what you are signing up for, they don't make it clear you are not just signing up to get emails, nor do they explain how you sign up for multiple subscriptions... their website I feel is purposely misleading. And many other people agree, as I saw, unfortunately after the fact, that they have a one star rating on the Better Business Bureau because of their misleading website. Avoid this company, save yourself lots of money and hassle.
Response from GlobeInJan 25, 2022
Hi Christina,
Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far.
We've reviewed your customer service inquiry and it looks like our team member Amanda was able to assist you and issue you with a refund on January 21st. If you haven't received her response please check your spam/junk folder
If you need further assistance, please follow-up with her, and she'll be happy to assist you with any other questions or concerns you may have.
Best,
The GlobeIn Team
