GlobeInReviews of globein.com

Response from GlobeInFeb 16, 2021

Hi Cathy, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 16, 2021

Hi Sarah, Thank you so much for this encouragement and sticking with us through this difficult time!We really do appreciate it! Best wishes, The GlobeIn Team

Response from GlobeInFeb 12, 2021

Hi Aaron, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 10, 2021

Hi Nancy, Thank you for providing this feedback and we apologize for this inconvenience. Monthly subscription boxes and add-on items do not begin shipping out until the 25th of every month. However, we recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 10, 2021

Hi Robin, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 8, 2021

Hi there, Thank you for providing this feedback and we apologize for this inconvenience. Monthly subscription boxes and add-on items do not begin shipping out until the 25th of every month. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you,

Response from GlobeInFeb 5, 2021

Hi Haley, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 4, 2021

Hi there, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team