GlobeInReviews of globein.com

Response from GlobeInJan 14, 2021

Hi there, Thank you for this feedback and we have shared it with the appropriate departments. Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 14, 2021

Hi there, Thank you for this feedback and we have shared it with the appropriate departments. We sent out another email update regarding all of our delayed orders with new timelines last week. We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized. We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier. Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 13, 2021

Hi Colleen, Thank you for providing this feedback. Our Customer Support Team will be more than happy to help you with this. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 12, 2021

Hi there, Thank you for this feedback and we have shared it with the appropriate departments. We sent out another email update regarding all of our delayed orders with new timelines last week. We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized. We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier. Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 11, 2021

Hi Lori Thank you for providing this feedback. Our Customer Support Team will be more than happy to help you with this. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 7, 2021

Hi Gaye, Thank you for this feedback and we have shared it with the appropriate departments. We sent out another email update regarding all of our delayed orders with new timelines last week. We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized. We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier. I see that our Support Team has been in regular communication with you regarding your shipents. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 7, 2021

Hi Marjorie, Thank you for providing this feedback. Our Customer Support Team will be more than happy to help you with this. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInJan 5, 2021

Hi there, Thank you for this feedback and we have shared it with the appropriate departments. Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team