GhostBedReviews of ghostbed.com

Response from GhostBedJun 24, 2026

Hi Todd,Thank you for providing your order details. We always aim to provide a transparent and fair experience for our customers, and I appreciate the opportunity to clarify the timeline of your orders from April and May 2021.According to our records, your pillow order was placed on April 22, 2021, and your sheet order followed on May 20, 2021. When you reached out to our team on May 13 and 14, 2021, regarding returns, we provided the necessary instructions to assist you. While our standard policy at that time did require customers to cover return shipping for accessory items like pillows and sheets, our records show the pillow was ultimately never sent back to us for credit.We genuinely appreciate your candid email feedback from May 14, where you noted that the pillows were "incredibly comfortable." However, we are very sorry to hear that your interactions with our team left you feeling frustrated. We always strive to deliver both great products and professional service.Since these orders took place a few years ago, I would still like to personally review your file to ensure everything was handled to your satisfaction. Please feel free to reach out to me directly at [email protected] so I can look into this further for you.Best regards,Dennis ManningSenior Director, Customer [email protected]

Response from GhostBedJun 29, 2026

Hamza, Thank you for taking the time to share your feedback. I'm very sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your headboard brackets and your interactions with our customer service team. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the communications surrounding your request, and the product you received so I can better understand what occurred and determine whether there is anything I can do to assist. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your experience. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 29, 2026

Angel, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your order, shipping experience, and interactions with our customer service team. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the communications surrounding your purchase, and the shipment history so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your experience. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 29, 2026

Hi there,Thank you for sharing your feedback. We take all customer concerns seriously, and we are deeply concerned by the serious allegations in your review. GhostBed strictly adheres to standard, legal retail and return practices, and we do not withhold authorized funds.Because this review is under a public username from March 2021, we have been unable to locate your specific account or order history. We previously reached out to you through Trustpilot to request your order details so we could investigate what happened with your shipment and return deductions, but we did not receive a reply.We sincerely want to look into this for you and ensure any billing or return discrepancies are fully reviewed. Please contact me directly at [email protected] with your order numbers so I can personally locate your file and assist you immediately.Best regards,Dennis ManingSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 29, 2026

Carolyn, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your mattress return and refund. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the return documentation, and the status of your refund so I can better understand what occurred and determine whether there is anything I can do to assist. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your experience. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 29, 2026

Guillaume, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your order, cancellation request, and return experience. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the communications surrounding your purchase, and the circumstances that led to your concerns so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your experience. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 25, 2026

Thank you for sharing your feedback. We are deeply sorry for the terrible experience you had back in October 2020. There is no excuse for the poor communication and frustration you faced regarding your adjustable base shipment.Our team recently gained access to this review platform, and we wanted to address your experience directly, even though several years have passed. This is absolutely not the standard of service that GhostBed stands for. We have since completely overhauled our customer service processes to ensure every shipment is tracked accurately and every call is handled with care.While we understand you resolved this through your credit card provider at the time, we still want to extend our sincerest apologies. If there is anything further we can do to make amends, please reach out to our team directly at: [email protected]. Sincerely, Dennis Manning, Senior Director, Customer Experience