GhostBedReviews of ghostbed.com

Response from GhostBedJul 3, 2026

Thank you for taking the time to share your feedback, Adam. We're very sorry to read about your experience. After requesting additional information, we were unfortunately unable to identify your account or review the circumstances you described because we did not receive a response. Without that information, we're unable to verify your order history, shipping timeline, or prior communications. We understand how frustrating it is when an order takes longer than expected to arrive, particularly when you're waiting for updates and tracking information. We would have welcomed the opportunity to review your order, investigate the delay, and determine whether there was anything further we could do to assist. Please feel free to contact me directly. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJul 3, 2026

Thank you for taking the time to share your feedback. We're sorry to read about your experience. After requesting additional information, we were unfortunately unable to identify your account or review the circumstances you described because we did not receive a response. Without that information, we're unable to verify your order history or investigate the concerns you raised. We understand how disappointing it would be to receive a bed frame that did not meet your expectations, particularly if you experienced assembly difficulties or concerns regarding its stability. We would have welcomed the opportunity to review your purchase and determine whether there was anything we could do to assist. Please feel free to contact me directly. Dennis Manning Senior Director, Customer Experience GhostBed [email protected]

Response from GhostBedJun 30, 2026

George, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your mattress, bedding, and overall experience. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order history, the communications surrounding your concerns, and the issues you raised so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 30, 2026

Hi Matthew, Thank you for taking the time to reply and for providing your order information. I genuinely appreciate you giving me the opportunity to review your experience. I have reviewed your order (#78171GBUS) along with the communications surrounding your purchase. I understand that your expectation was to receive a Split California King adjustable setup, and I can certainly appreciate how frustrating it would be if the product you ultimately received did not align with what you believed you were purchasing. While I cannot change the outcome of an order placed several years ago, I do appreciate the opportunity to review your experience personally and better understand your concerns. As a gesture of goodwill, I would like to offer you a $300 GhostBed Gift Card should you wish to use it toward any future GhostBed purchase or accessories. If you would like to accept the offer, simply reply with your current mailing address, and I will personally make the arrangements. Thank you again for taking the time to reconnect with me. I appreciate the opportunity to review your experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed

Response from GhostBedJun 29, 2026

Wendy, Thank you for taking the time to share your feedback. I'm sorry to learn that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the circumstances surrounding your order and refund. Unfortunately, I have not yet received a response. I remain happy to review your purchase, the promotional pricing that applied to your order, and the refund details to ensure everything was handled in accordance with our policies and to answer any questions you may still have. If you are willing, I would welcome the opportunity to speak with you directly. Please feel free to contact me at **[[email protected]](mailto:[email protected])**, and I will personally review your order. Thank you for bringing your concerns to my attention. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 29, 2026

Allison, Thank you for taking the time to share your feedback. I'm very sorry to read that your experience left you feeling this way. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand what occurred. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, discuss your experience, and answer any questions you may have. If there is anything I can do to better understand what happened or assist you, please contact me directly at **[[email protected]](mailto:[email protected])**. At GhostBed, we strive to provide every customer with a positive experience, and I appreciate the opportunity to review any concerns brought to my attention. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 29, 2026

Rebecca, Thank you for taking the time to share your experience. I'm truly sorry to read about the frustration you described regarding your order and the promotional pillows. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand what occurred. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the shipment history, and any previous communications so I can better understand your experience and determine whether there is anything I can do to assist. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**. I would be happy to personally review your order with you. Thank you again for bringing your concerns to my attention. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])