Odie Pet InsuranceReviews of getodie.com

Like many others, I was dumped on Odie after a stellar experience with ManyPets. I had no choice but to stay, as I have a 15 year old cat with anemia and kidney issues, both of which were completely covered under ManyPets. Submitted $6900 in claims, from 9/24/25 through 10/3/25 (had to take my cat into the ER because he had a UTI and blood clotting...he could have died). I did everything right: submitted the invoice, submitted 18 months worth of notes from his specialist and his regular vet. Crickets. I finally sent an email 1.5 months later asking for a status, and the email sat for at least another 3 weeks. Then I get a response back that I need to submit medical records from 18 months prior to my start date with ManyPets. (Were they ever going to tell me this if I hadn't emailed them? Or were they just going to let it sit forever?)I had a feeling this was coming. I read up that Odie doesn't think ManyPets did their due diligence on reviewing records and denying for pre-existing. So Odie is going back to review all medical records prior to your ManyPets policy start date, finding the littlest thing and saying "AH-HAH! Pre-existing. Denied." This is exactly what happened. Beginning of December, I finally get claim status updates and they are all denied for pre-existing. I spoke to my vet about the line they used from the medical records as "proof" of pre-existing, and my vet was appalled (because it was super gray area). So I decided, forget it. Why pay over $200 a month for nothing. I immediately went to my portal to cancel my plan. Now, this is my fault, but they require you to choose a reason. And the reason I chose was "non-payment." In my head, it was non-payment of claims. But in actuality, it means non-payment of premiums. To my surprise, I received a notice the day after saying my plan was successfully canceled, with a term date of my 1 year in 8/2026 and my full premium will still be charged. Reason being: non-payment. Realizing my error in cancelation reason will affect my credit when Odie reports "non-payment" to the credit bureaus, I immediately sent Odie an email asking for a correction and demanding my plan cancel immediately with no further premium due (as per my state's addendum in my policy paperwork). I also pointed out the cancelation reason of "non-payment" should not be a choice available to end users, as that's clearly a back-end code. I sent that in 12/4 and as of today, still no response. If you are stuck with Odie, I'm sorry. If you are looking for an insurance, stay far away. Most insurance companies are awful, but this one takes the cake.

Was formerly with ManyPets, but was sold to Odie. My dog has preexisting health issues locking us in to staying with Odie. Claims are submitted and not acknowledged for weeks. Payments on claims take forever to process and then aren’t the correct amount. Good luck getting a hold of anyone. But don’t worry! They’ll have no problem withdrawing your payments every month. They get paid and we’re left waiting. Every time I have to send in a claim from our Oncology visits, I know it will be months before I ever see a return. ManyPets was the best and I can not be more angry that we’re locked in with this garbage. Stay far away!!

I never imagined I’d be in this position as a pet owner. My dog is my family, and when she injured her tail and needed surgery to save it, I did what any loving owner would: I rushed her in and paid out of pocket for the care she needed, trusting that my insurance with Odie would reimburse me in a timely manner. Weeks later, I’m still waiting for that initial claim to be repaid. My outreach attempts are met only with messages saying “wait times are longer than usual.” Meanwhile, my dog’s injury became infected, and she needed another surgery—again, I paid because I couldn’t let her suffer. Now, I’m genuinely scared, not just for her physical recovery, but for what happens next. My savings are gone, and I simply can’t afford another vet bill without help from Odie. But time is not on my dog’s side—she needs more follow-up care, and without reimbursement, I don’t know how I’ll be able to provide it. I pay for insurance to be a responsible owner and to make sure my dog never has to go without care. It’s heartbreaking and terrifying to realize I may not be able to give her what she needs, just because my insurance won’t do what it promised. I truly hope no one else finds themselves in this situation. Please, Odie, my dog’s health depends on you keeping your word.

Filed legitimate claims months ago, still waiting for them to be reviewed and paid out. No response to customer service inquiries except form responses saying they have many claims and are backlogged. Really sorry to be stuck with them now, definitely a poor choice for pet insurance.

We originally had ManyPets and had a great experience. After the acquisition by Odie, the experience completely deteriorated. I submitted a claim in October 2023. About a week later, I called and initially spoke with a representative who seemed helpful. However, once she requested my pet’s health history, everything went downhill. I personally contacted my vet multiple times to obtain and submit the records on Odie’s behalf, yet I was repeatedly told the information was “not sufficient” without any clear explanation of what was missing. At one point, Odie claimed they were unable to get in touch with the veterinary clinic. This was especially frustrating, as I had no issue reaching the clinic myself and was able to speak with them directly each time. Despite this, Odie made no meaningful progress and stopped responding altogether. After following up several times, I was met with complete silence. When I requested that my claim be escalated to a supervisor, I again heard nothing. I eventually informed them that I would be reporting the issue due to the lack of response — and still received no reply. It has now been months, and my claim has not been approved, denied, or meaningfully reviewed. I have received no updates, no communication, and no resolution. Meanwhile, Odie continues to charge my $59 monthly premium despite not providing the service I am paying for. Being completely ignored while actively paying for insurance is unacceptable. Based on my experience and what I’m seeing from other recent reviews, slow claims processing and unresponsive support appear to be ongoing issues since the acquisition. I would strongly caution anyone considering Odie Pet Insurance to read recent customer experiences carefully.

If I could give a zero I would! Absolutely horrendous They never even looked at my claim

I wish 0 stars was available. Apparently they took over for Many Pets- never received a notice. Have been trying to get ahold of them for weeks. I waited on the phone for 2 hours and 37 minutes to cancel and then the call dropped :) I’ve emailed several times -with their website saying they’ll respond in 48 hours LIES. There are several reputable companies that care about customer experience - this is one one of them.

I don’t understand how this trash company still in business. They just stealing the money. And also those crooks keep charging my bank for basically doing nothing.This the shame for United States allowing this trash company to be in business. Crooks , thief, useless.