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Odie Pet Insurance Reviews | Read Customer Reviews of getodie.com

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Odie Pet Insurance

Odie Pet InsuranceReviews of getodie.com

1.9227 reviews
Insurance

Odie Pet Insurance1.9

Reviews227 About Contact

Overall score

1.9 out of 5

Bad

Average of 227 reviews

Distribution

5★18%
4★5%
3★0%
2★3%
1★74%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(877) 327-0471
getodie.com
[email protected]

About Odie Pet Insurance

Odie is a modern pet insurance company that empowers pet parents to care for their pets with confidence. We're here to support your pet's health and well-being at every life stage with emergency coverage, proactive care, and at-home health tools designed to help cats and dogs live their fullest lives.

Odie Pet Insurance (getodie.com) has 227 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: getodie.com
Website: getodie.com
Category: Insurance
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Odie Pet Insurance reviews

227 approved reviews, newest moderated first

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maryann G.
Oct 22, 2026
Jofer is AMAZING!
Jofer is AMAZING, I have no laptop, I am 81 and he got permission to enter my claims. This means the world to me as I wouldn't be able to file my claim. THANK YOU JOFER!!!
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John M.
Oct 19, 2026
Ease at which to reach support person
Ease at which to reach support person. Correcting my error on new claim I entered.
Response from Odie Pet InsuranceOct 19, 2026
Thank you so much for your kind words! We’re so happy to hear you had a great experience with our team. It means a lot to us to know we could help give you peace of mind and assist you with your claim.
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Joan D.
Oct 13, 2026
Having Ina answer the phone made my…
Having Ina answer the phone made my day. She was so pleasant and so helpful. I am a senior citizen and not very good with the computer, but Ina helped me so much and comforted me since I was so upset about my dog, Gia being so sick. Thank you Odie Pet for having such a valuable employee.
Response from Odie Pet InsuranceOct 16, 2026
Thank you so much for your kind words! We understand how worrying it can be when a beloved pet is sick, and we’re grateful our team could help put you at ease. Thank you for trusting Odie Pet with Gia’s care.
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LaurieB
Oct 12, 2026
Very happy now.
After complaining and leaving a bad review they are reimbursing me for my dogs surgery. I got the vet involved and everything is working out. So I am changing my review. Thank you Odie for re-evaluating my dogs claim.
Response from Odie Pet InsuranceOct 12, 2026
We’re sorry to hear about your experience. We’d appreciate the opportunity to review your situation and better understand what happened. Please reach out to us at [email protected] so our team can review your details and assist you further. Thank you for bringing this to our attention.
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Val
Oct 7, 2026
Mark was very helpful and courteous
Mark was very helpful and courteous
Response from Odie Pet InsuranceOct 7, 2026
Thank you for your kind words! We’ll be sure to pass along your feedback—he’ll appreciate knowing he made a positive impression! We truly appreciate you choosing Odie!
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Mackenzie
Oct 7, 2026
Great claims team
Claims team is super helpful and has a good turn around time on payment.
Response from Odie Pet InsuranceOct 7, 2026
Thank you for the review! We’re so glad to hear that our Claims team has been helpful and that you’ve been happy with the turnaround time. We truly appreciate your trust in Odie and are happy to be here for you and your pet!
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Roseann V.
Oct 6, 2026
WIN-WIN!!!
I was using another pet insurer but upon checking around found Odie to be a better value with better coverage.
Response from Odie Pet InsuranceOct 7, 2026
Thank you for choosing Odie! We’re so glad you took the time to compare your options and found that Odie offered the value and coverage you were looking for. We truly appreciate your trust and are happy to have you and your pet with us!
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Leah D.
Oct 6, 2026
Odie Has Been 4.5 Stars For Me
My experience with Odie has been 4.5 stars. The customer service associates are friendly and efficient and I've been able to reach them quickly and without wait times. My claims have been processed within their standard processing timelines. The only area I see for improvement is on their website interface, in particular the claims process. It would be nice to be able to upload multiple invoices that are all associated with a single event. Additionally, there seems to be a glitch that always asks you to confirm your reimbursement method even when you've already input the information. Lastly, the status of the claims on the website doesn't seem to accurately reflect where the claim is in the review process (which is why one ends up calling customer service). It would be helpful if the status was correct and perhaps a bit more nuanced than the current 3-step status bar.
Response from Odie Pet InsuranceOct 7, 2026
Thank you so much for sharing your experience with Odie! We’re glad to hear that our customer service team has been friendly, efficient, and easy to reach, and that your claims have been processed within our standard timelines. We also really appreciate your detailed feedback about the website and claims process. Our tech team is constantly working on upgrading our member portal to improve our members experiences. We’ll be sure to share your feedback with our team as we continue working to make the claims experience as simple and transparent as possible. Thank you again for choosing Odie and for helping us identify areas where we can improve!
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