Odie Pet InsuranceReviews of getodie.com

I am also a policy holder previously of Many Pets who was transferred by Many Pets to Odie. I am grateful my experience has not been as bad as a lot of the other posters. Claim time is ridiculous. 3 months or longer easy for claims to process. Filed over 25 claims in that time with minimum issues besides the insane processing time. Very difficult to reach someone. Only had my policy with Odie for about 9 months before my fur baby passed away, but I suspect my opinion likely would have gotten worse over time. I personally did not experience denials and all my pets pre existing conditions were covered as stated by Odie. I believe many pets deserves equal ratings as Odie for selling out their policies putting people in this position and would not recommend either

This is the worst Company ever! Do not, repeat DO NOT get pet insurance thru them. They took over Many Pets. And its been awful service. claim denials. 4 months before I even got a response. my dog was rescued off the street. I have no previous records. so denied. this company is really a scam.

Odie took 62 days to review a straightforward claim, with inconsistent communication and vague updates. When denied, the explanation didn’t cite specific policy language as required by Texas law. They labeled pancreatitis a “pre-existing condition” using unrelated medical history (GI upset due to a foreign body ingestion) and records outside the allowable review period. Due to the delay, lack of clarity, and misapplication of their policy, I canceled both of my policies. I hope this helps other pet owners make an informed decision (also note that they have an F on the Better Business Bureau).

They obviously buy emails and spam. I've not had a pet in over 10 years, and never an insured pet. My email is not something you mis-type and accidentally put in your list. They started emailing me about "Robert" ... scammers.

I previously had ManyPets, and they were AMAZING. Refunds were processed quickly, communication was clear, and customer service was responsive and reliable. Since Odie Pet Insurance took over, the service has been HORRIBLE. Refunds now take months, and it is extremely difficult to get a response. Calls go unanswered, emails are ignored, and I have been waiting over two weeks just for a reply. This has been incredibly frustrating and disappointing compared to the level of service ManyPets provided. Based on my experience, I do not recommend Odie Pet Insurance.

Dallaz has had pet insurance for his entire life through ManyPets. When ManyPets left the country for the UK, I was explicitly told there would be a “seamless transition” to Odie. After the transition, Odie collected my premiums for four consecutive months without providing any status update or decision on a claim for Dallaz’s regular monthly Cytopoint injections. These injections are not new or experimental—they are a routine allergy treatment that Dallaz has received four months per year, every year, throughout his insured life. After four months of silence, Odie ultimately denied the claim and informed me that they would never cover Dallaz’s allergy treatments. This directly contradicted the assurances I was given about a seamless transition and continuity of coverage. Due to this misleading information and unfair treatment, I discontinued my policy. Throughout this process, Odie failed to provide basic customer support: their phone lines were never answered, and they did not respond to numerous inquiries requesting updates or clarification. I feel I was misled, treated unfairly, and charged premiums without good faith handling of my claim. I am submitting this complaint to formally document my experience and request accountability for the way this transition and claim were handled.

Forced transfer from ManyPets. 2 months and counting for claim submissions, theyre never available to answer the phone. The state emails will be responded to in 4-5 days and its been over 2 weeks so far.

Zero stars if I could. I loved my previous pet insurance, ManyPets. Odie took over and they are the worst. Honestly, and I'm not trying to be hyperbolic or funny, I don't even think they're an actual company. Rather, they buy up accounts from distressed pet insurance companies and never reimburse for anything.