Leah D.
Odie Has Been 4.5 Stars For Me
My experience with Odie has been 4.5 stars. The customer service associates are friendly and efficient and I've been able to reach them quickly and without wait times. My claims have been processed within their standard processing timelines. The only area I see for improvement is on their website interface, in particular the claims process. It would be nice to be able to upload multiple invoices that are all associated with a single event. Additionally, there seems to be a glitch that always asks you to confirm your reimbursement method even when you've already input the information. Lastly, the status of the claims on the website doesn't seem to accurately reflect where the claim is in the review process (which is why one ends up calling customer service). It would be helpful if the status was correct and perhaps a bit more nuanced than the current 3-step status bar.
Response from Odie Pet InsuranceOct 7, 2026
Thank you so much for sharing your experience with Odie! We’re glad to hear that our customer service team has been friendly, efficient, and easy to reach, and that your claims have been processed within our standard timelines. We also really appreciate your detailed feedback about the website and claims process. Our tech team is constantly working on upgrading our member portal to improve our members experiences. We’ll be sure to share your feedback with our team as we continue working to make the claims experience as simple and transparent as possible. Thank you again for choosing Odie and for helping us identify areas where we can improve!