Odie Pet InsuranceReviews of getodie.com

Terrible customer service, been waiting over a week and a half for a call back or email. No response.

Since Many Pets transferred to Odie, it has been a nightmare! Our phone messages go unanswered, we get very few answered email inquiries, none of which have been helpful or useful. Our claims have remained unpaid. One of our dogs is not even listed in the portal as being covered, even though we have paid. We get automated email replies, which are of no help. We have reported them to the Better Business Bureau.

Odie is TERRIBLE! Do NOT use this company! I am stuck with them for the year because I was transferred from ManyPets. Everything people are saying is true: terrible customer service- no one answers the phone and then it hangs up on you as it rings! Wait time is terrible for the claims and they make the claims as CONFUSING as they possibly can! If the Do refund you a claim - it may be lower and different from the amount you actually claimed but their website will say “refunded” with the original amount! You have to read the letter that is in their portal to find out the amount but they do not tell you why/ reasons, etc. ALSO, they list the claims in random order to make it super confusing and no information. I also think they are double billing me but their website is so difficult to find the information- I will have to go back through my credit card bills. I could continue with the list of reasons to STAY AWAY from this company. I am only with them till I can get through my contract year and reimbursements back and plan to cancel them as SOON as they are through. Also - this review makes you give a date but it’s been the ENTIRE year of 2025 that I have had my services with them and hating it EVERY minute!

I filed 2 claims with them in October. Didn’t hear anything back from them despite the fact that I already submitted all the documents necessary. I followed up with them via emails and phone call. They didn’t return my email nor my call. They are still charging monthly bills. Why keep charging if you are not doing your job?

HORRIBLE - as everyone is stating I was transferred from ManyPets - I have claims still not processed since September. My suggestion to everyone is to go the the Better Business Bureau website and file a claim against them - I have and instantly got a response within a day or two. My claims aren't processed yet but I'm keeping at it like a dripping faucet - I HATE THIS COMPANY.

My policy got transferred from Many Pets, they are intentionally delaying claims, not even trying to hide it. Has been over two months since my dog had TPLO surgery and my claim hasn’t been reimbursed. Every new email is another “7-10 days”. They mange to take my money every month on time though. STAY AWAY!

Absolutely unacceptable customer service. My dog recently underwent a major surgery totaling nearly $7,000, and Odie has been completely unresponsive. Emails go unanswered, phone calls are not returned, and no updates are provided while my claim just sits there. My claim has been marked as “Submitted” for over two weeks with zero communication. What is the point of having pet insurance if you can’t actually use it when you need it most? At the very least, I would expect timely updates on the status of my claim. I strongly encourage everyone to look elsewhere when considering pet insurance.

Would give zero stars if I could, this company is the worst. Get out now if you can. Our policy was transferred from ManyPets and it is a SCAM. I submitted a claim beginning of October and crickets...DO NOT USE THIS COMPANY. Miles — how do you plan to help your MANY angry customers?