Odie Pet InsuranceReviews of getodie.com

I was very happy with my pet insurance when it was manypets. I got my claims back within a few days after submitting them and they were always helpful. I’ve submitted 3 claims since Odie took over. All 3 took almost 2 months to process. They denied them all, claiming they were pre-existing conditions, even though they weren’t. My dog was seen for an ear infection and bloody stools through an emergency vet clinic. To appeal a claim Odie said you must have the vet write a letter stating they were seen for conditions that were not preexisting. The emergency vet wouldn’t write that note since my dog isn’t a regular client there and they don’t know his history. I’m very frustrated to have gone from a company that was easy to get ahold of and quick turn around, to a company that’s denying everything and making it impossible to get claims reimbursed. I decided to cancel the insurance altogether. I’m not going to support a company that just wants to take your money and not actually help. My advice is NOT to go through Odie. There are many other great options out there for pet insurance but this isn’t one.

This company is terrible, awful, the worst. My dog was formerly with Many Pets, with which I was happy. Why they chose Odie as a replacement, I can't begin to understand. Odie is non-responsive to contacts and ridiculously slow to pay. The only matter they seem to have a handle on is billing! That is always done expediently! I can't wait until my pet's policy has ended. A complete waste of money with a side of agrevation.

We were forced to move from Many Pets to Odie, and it's been the absolute worst experience. First, you submit your claim online. With each claim, they require you to upload your pet's medical history. Each. Single. Time. Then, they send you follow-up emails requesting that you upload the medical history. Again. For every single claim. When you respond to their "agent," you don't get a response from a real human being but just another passive-aggressive reminder that they have not received the information, even though you are forced to submit the medical history with the actual submission of the claim the first time. Reaching out to their "customer service" email takes several days to receive an answer, and then, guess what: it's another canned response that doesn't address your question at all.

Literally horrible they are withdrawing alll of my claims and have denied them when I was a ManyPets customer previously and these things were covered

My dog passed away in March 2025 and ManyPets confirmed my policy was cancelled and refunded my a prorated rate for the remainder of March 2025. In November just after Thanksgiving, I received a charge on my credit card because apparently Odie (acquired ManyPets at some point) renewed my policy despite my family member passing in March. I called multiple times with no response, and on December 11 I finally got a hold of a Alyssa, a very nice customer service representative, and she confirmed my policy would be cancelled AND refunded after I provided written confirmation to her. She emailed me with a formal request for written confirmation to cancel the policy and acknowledged my pet had passed and I would get a refund, and I responded to her request thanking her for taking my call and confirming my dog did indeed pass and the policy should never have been renewed. Today, on December 27, I got charged AGAIN. After checking my account, I never even got my refund from the November charge. This is ridiculous and distressing. This is not how I want to spend my holidays, chasing down policy cancellations and refunds for a beloved pet who passed 8 months ago.

This is by far the worst pet insurance experience I’ve had. I was automatically transferred to Odie after ManyPets shut down, without really having a choice. The level of service and professionalism is nowhere near what ManyPets used to offer. Without any request or authorization from me, Odie changed my address to a completely different one that is not even mine, at a random time. Because of this incorrect address, my premium increased by about 20%, and I was charged more for months for something that is entirely their mistake. I opened a support ticket more than 2 and a half months ago to get this fixed. Since then: - No follow-up - Replies come very irregularly (about once a month) - When someone finally answers, the response is unhelpful and does not address the issue This is basic account management, and they are incapable of fixing it or communicating properly. If this is how they handle something as simple as an address error, I would never trust them with an actual claim, especially for emergency or complex veterinary care. I strongly do not recommend Odie Pet Insurance and regret being transferred to them.

Was with ManyPets which was a great provider, Odie bought them and now absolute opposite end of the spectrum. Paying monthly is basically throwing $40 in the trash every month. I have canceled my Odie policy as of today, Thankfully my cat has no major health issues and I can move on. I put in two legitimate claims, one approved, the other denied. The claims took months and months to even pay out/be denied and I was fed up by then. I decided once the claims resolved I would find a new company to handle my pet's health. I would go with some better rated insurance companies if you are in the market. This is not it.

I was nervous at first, coming over from Many Pets. They are a bit slower to pay claims but have gotten faster in the last couple of months. My pup had surgery Dec 4. It was a condition that Many Oets had covered. I received 2500 today, before I even have to pay my CC bill, so I am happy. They have paid out about $3500 since we were switched to them in March of 2025.