Odie Pet InsuranceReviews of getodie.com

They are horrible. They find any which way they can to ignore claims. They key keep asking for more info about basic claims, yet do not pay.

Can I give zero stars? I was transferred from ManyPets to Odie after ManyPets stopped doing business in the U.S. and my experience has been dreadful. Their claim process is horribly slow and despite being told they would support pre-existing conditions from ManyPets, they have denied every single claim I've made .... this includes a claim for something that first came up 3 months AFTER I became an Odie customer. Their process seems to be to deny every claim and sit back to see if the customer bothers to contest the decision. I'm so disgusted. This experience is exactly why I steered clear of pet insurance for decades. This company's behavior solidifies my assumption that it's all a scam.

Poor customer service and LONG WAIT times for claims processing. Do not use. Was with ManyPets which got transferred and it has been a nightmare.

It is thanksgiving, submitted a claim Sept 2 and still haven’t heard back after multiple unanswered emails. Absolutely awful company. We got automatically switched to them after many pets closed (miss them so much). Will be switching.

I've been waiting 67 days for payment on my claim. I provided all past medical history and was told by support that they had all the documentation needed to process my claim. Well - here I am, STILL waiting. The second I get my payment, I'm cancelling and switching to a different insurance. Unbelievable!

Disaster. I've been waiting for 45 days for my claim to be reviewed and no signs of anything. I've emailed to check status and no answer.

I was with Many Pets insurance until they sold their USA business to Odie. All pre- existing conditions while with ManyPets were to be covered. This is stated in writing on the Odie website. I had claims denied with Odie saying the illnesses were pre-existing condition. (These would have easily been covered by ManyPets.) Odie will not answer calls. They say to call or submit an email to their support group who take weeks to get back to you. Never could talk to anyone! I had one claim in for 2 months before I sent in an email to see what's going on! They said it would take another 7 to 10 business days to review. Their company strategy appears to be delay and deny! Corrupt. Corrupt. This is a SCAM company! Do not even consider using them. I emailed and told them 3 months into the policy that they are no longer authorized to charge my credit card and I was ending my policy. If you use this company you will be very sorry and loose a lot of money as they happily collect the monthly premiums while denying the claims !! SCAM.

THE WORST EVER! Total gaslighting. They don't answer phones. Keep asking you OVER AND OVER for the same things you have already sent in, just to pretend to keep working on your claim. So shady. They upped my premiums, upped my deductible, lowered the percentage of total coverage and have never, not ever paid even one claim. They need to be sued.