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I ordered some filters. Order number 190213 on August 20th. A USPS label was created on August 22nd tracking number 9200190-267-338-880 00-0001-806-27385. It still says today October 1st that they are waiting for the product to be received to. I have contacted customer service 8 times and always get a different response saying reserve your pet died, we don't have product and we have to wait till it's available again, we can give you more filters, but nothing is ever addressed about my missing product and I would like a refund. I have emails from Natalie, Mae, James, Honey stating they are looking into this and will let me know the status. But I never get my refund and I never get my product. It's been 7 weeks with no resolve. Customer service is very slow to answer emails and there is no telephone to contact anyone. I've already spent $15 on sending a letter with supporting documentation to the company and it has been 10 days since they received it and still no response. They have requested all the documentation about the order and I have eight different emails with them having the information. I hope someday I will get this resolved! So finally after 6 weeks I got an email saying that they are going to credit my account. Much. To my surprise they charged me again and did not give me a credit. Please see attached photo showing the original charge, a credit from a different company and another charge (no credit). So now they have double charged me for product I have not gotten.

I have two large dogs that come in muddy. The filter system on the water keeps the mud and yuck at bay. It works for our family.

DON'T DO IT! They automatically sign you up for some subscription and you can't get anyone to take it off. I sent multiple emails (since that's the only contact they have listed) and not a single one was acknowledged. They kept charging my card and sending me stuff I didn't need! I ordered what I needed up front. I had to call my credit card and put a block on them. They are sneaky AF.

Product has been great, dogs love it. Only issue has been needing to replace the pump motor a few times, but still very pleased with the product.

I think the selene fountain is a great product. We didn't realize how dirty the water in his water bowl was until we got the selene water fountain and cleaned it for the first time. Its a great addition to keeping our dog healthy.

Selene, I've emailed you several times about this issue (9/23, 9/24, and 9/28) as well as provided my order number in my original review (order 139157). Please look up my order and my email in your inbox (conveniently titled with the order number) to address my issue instead of using the blanket AI response asking me to reach out to you (again). --ORIGINAL REVIEW AND SELENE RESPONSE-- Ordered our fountain, took about 3 weeks to get it and used it for no more than 2 weeks before the pump went out. They sent me one under warranty, took about a week to ship out and another week or so to get to me. It's the wrong pump, it's for a different unit. I've reached out SEVERAL times, including the day I received the pump, asking for the correct pump to be overnighted or a refund because I've basically paid for an overpriced water dish like I already had with absolutely no response. Also be careful because you can opt out of the filter subscription but they're going to charge you for it anyway and hope you don't catch it. Luckily I did get that reversed. Order 139157 if anyone from the company would like to help me out, I see you're monitoring and responding to the good reviews on here. Edit Delete Share Reply from Get Selene Updated 21 hours ago Hi there, thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the pump issue and the incorrect replacement being sent. We understand how disappointing it is to be without a properly working fountain, and we’d like the opportunity to look into this further and help get this resolved. Please email us at info@selenepets with your order details and reference this Trustpilot review so we can prioritize your request and make sure it’s properly addressed. Thank you for your patience, and we appreciate the opportunity to make this right. — The Selene Team

Our 4 year old Husky sisters took immediately to this water system. Was easy to set up and so far easy to clean. They like to drink as the fountain is running right from the spout. Happy we made the change for them.

The Doggie bowl arrived quickly, unharmed. Set up was simple and took only minutes. Franke, my 5 yr old wire haired dachshund, initially took a drink and walked away. By morning she hit the bowl for a drink and drank for at least 20 sec or longer, then stopped, looked at me and started drinking more. She was happy and so was I. Now she stands and drinks like she has never drank before and I think it’s grand! ❤️