Never sent water boost not with my original order or the package by itself said they would send it separately never arrived not sure of date?
Response from Get SeleneOct 21, 2026
Hi Richard, thank you for bringing this to our attention. We sincerely apologize that your Dental Boost hasn't arrived as expected.
Our team has already been in touch with you to help resolve this, and we're glad we've had the opportunity to address your concern personally. Please know that we're always here if you need any further assistance.
Thank you so much for your patience and understanding, Richard. We truly appreciate the opportunity to make things right for you!
— The Selene Team
DP
David P.
Keep the Fountain, Nix the Subscription
Fountain is fine. It's unfortunate Selene has to delve deep into hidden subscriptions (the $59 "health bundle" you receive just weeks after receiving the fountain). Absolutely buried in the otherwise simple fountain purchase. Don't build your business plan around margins you'll eke out from angering new customers with one-time "subscription" charges nobody asked for.
Response from Get SeleneOct 9, 2026
Hi David, Thank you for sharing your experience with us. We’re happy to hear that you’re enjoying your Selene fountain, and we appreciate the opportunity to address your concerns about our subscription options.
We’d like to kindly clarify that our subscriptions are not hidden or automatically required with a fountain purchase. Selene offers both one-time purchase and optional subscription options, with the subscription details available on our product pages and during checkout. We understand that every pet parent has different needs, which is why customers are free to manage or cancel their subscriptions at any time online. Our team is also always happy to help with any questions or changes.
We truly appreciate your feedback, David, and we want you to feel good about your experience with Selene. If there’s anything we can personally help you with, please reach out to us at [email protected]. We’d love the opportunity to assist!
— The Selene Team
ET
EmJai T.
Sent me the wrong filters that I paid…
Sent me the wrong filters that I paid for, and never contacted me back after I filled out the form. Think it’s just a Chinese company, because now I see the same water fountain under a different brand. Feel like I was over charged…
Response from Get SeleneOct 7, 2026
Hi EmJai,
We sincerely apologize for the disappointment surrounding your order. We understand how important it is to receive the correct items and to feel supported when something isn’t quite right.
Upon checking, our team is already in touch with you and actively communicating with you regarding your concern. We’re taking a closer look at the filters you received and will continue working with you directly to help get everything sorted out.
We truly appreciate the opportunity to assist you, and our team will stay in touch and make sure you’re supported through the process until everything is fully resolved.
— The Selene Team
CT
CC T.
DON'T DO IT
DON'T DO IT! They automatically sign you up for some subscription and you can't get anyone to take it off. I sent multiple emails (since that's the only contact they have listed) and not a single one was acknowledged. They kept charging my card and sending me stuff I didn't need! I ordered what I needed up front. I had to call my credit card and put a block on them. They are sneaky AF.
Response from Get SeleneOct 2, 2026
Hi CC, we sincerely apologize for the experience you’ve had and for the frustration caused by the additional charges and difficulty getting the support you needed.
If you have any concerns with your order, please feel free to reach out to us by email or respond to the information request here on Trustpilot. If you’re not comfortable sharing your information here, you’re also more than welcome to email us directly at [email protected] and reference this review so we can prioritize looking into it for you.
We’d genuinely appreciate the opportunity to look into this personally and make sure your concerns are properly addressed. We’re truly sorry again, CC, and hope we can help get everything sorted out for you.
— The Selene Team
LD
Lori D.
Order number 65163B6511
Order number 65163B6511. Fountain is fine my dog likes it but the 7L is a bit overkill for her 33 pound body. Customer service is horrible. I was subscribed to a monthly subscription that I did not authorize, but I did discover a Selene pet portal in my junk mail that showed the subscription and I was able to cancel. Just waiting to make sure I don’t get charged a monthly fee. I also purchased the extra filters but when they arrived they are not compatible with the wireless fountain. I have contacted the company several times via email with no response. I should have trusted my instincts and purchased a fountain from Amazon.
Response from Get SeleneSep 24, 2026
Hi Lori, thank you for sharing your experience with us. We’re glad to hear your dog likes the fountain, and we understand you’re looking for assistance with the subscription and replacement filters. 🐶🐾❤️
Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the subscription and filter details to make sure you receive the appropriate filters for your wireless fountain.
-The Selene Team
JZ
jeff Z.
Great Product, HORRIBLE customer service
This company has a great product but service and delivery are a nightmare. The product ships from China not the United States and it took well over a month to receive with tracking that was not at all useful. Customer service consists of an email address that is very slow to respond. No phone number that I have found.
After it arrived I was relieved to see that it was a quality product and my dogs have been drinking more water. The filter needs to be changed monthly and they offer a subscription for that or you can order them as you like. I began with the subscription, but canceled when they wanted to start sending filters before the fountain had arrived (remember it took over a month to arrive). The fountain came with 1 replacement so I ordered a 4 filter package and a 12 filter package after about 3 weeks, in order to allow sufficient time to receive it. Very slow delivery, but faster than the fountain.
When I received the delivery of filters, which was three days ago, I immediately opened the bag they were shipped in. At first count all seemed well, but upon closer review I saw that the 4 filter group was for a different model than mine and had 3 sections instead of 2 sections. I looked at my order confirmation which, helpfully, included pictures of what I ordered and saw that indeed the order was for the 2 section filters. I immediately sent an email to the indicated email address including photos of the 4 incorrect filters and screenshots of the confirmation email with the order number, as well as of their own picture of what I ordered from the confirmation.
Their communications say to allow 24 hours to receive a response. I sent my request on the 21st. Today is the 24th and still no reply to my email.
In summary, the product is great and my dogs transitioned quickly but my delivery experience and my customer service experience have been very very poor. You need a lot of patience when dealing with this company. If the product had not been so good, atleast so far, they would have gotten 1 star.
Response from Get SeleneSep 24, 2026
Hi Jeff, thank you for taking the time to share such detailed feedback with us. We’re glad to hear your dogs are enjoying the fountain and drinking more water. 🐶🐾❤️
We understand you’re looking for assistance with the filters you received. Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the filter order to make sure you receive the correct filters for your fountain.
We also appreciate your feedback regarding the delivery and customer service experience, and we’ll keep it in mind as we continue working to improve.
-The Selene Team
MJ
Megan J.
The fountain is good
The fountain is good. However my pump went out in less than 4 months and even though I paid for the pump replacement and it is still under warranty they have not responded to my emails or contacts on the site. So their customer service and warranty service is the worst I have ever worked with. No communication at all and phone number listed on the web site. Due to price, I would not recommend this product to anyone, unless you are just trying throw money away!!!!!!!
Response from Get SeleneSep 22, 2026
Hi Megan, thank you for sharing your experience with us. We’re glad to hear you’ve been happy with the fountain, and we understand you’re looking for assistance with your pump replacement. 🐾❤️
Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review your request and the pump replacement details.
We’d appreciate the opportunity to assist you, Megan. 🐶❤️
-The Selene Team
MR
Mrknee
Don't buy from this company!
Don't buy from this company. Very poor customer service. They don't answer emails, ignore you so you can't send anyyhing back. Your only way to get your money back is to disput it through your credit card company. My dog loves the fountain but the pump stopped working after a few weeks and the company keeps ignoring me. But they keep trying to send you filters!
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Response from Get SeleneSep 22, 2026
We’re sorry to hear about your experience, especially after your dog had been enjoying the fountain. 🐾 We understand how frustrating it must be to have an issue with the pump and feel that you haven’t been able to get the support you need. We’d like the opportunity to look into this and help resolve your concerns.
Please reach out to us at [email protected] and reference your Trustpilot review so our team can review your order and assist you further. ❤️
-The Selene Team
