Get SeleneReviews of get-selene.com

Response from Get SeleneOct 3, 2026

Hi Brian, Thank you for sharing your concerns. We’re sorry to hear that you had difficulty getting a response from our team. Selene does have a customer support team available to help with order questions, product concerns, and return requests. You can reach us at [email protected] or through our Facebook page, and our team will be happy to assist you right away. If you haven’t received a response by email, you’re also welcome to send us a DM on Facebook or provide your details through this Trustpilot review. We’ve requested your information here so we can reach out to you directly and help get this resolved. We appreciate you bringing this to our attention and hope you’ll give us the opportunity to make things right. -The Selene Team

Response from Get SeleneOct 3, 2026

Hi Jeff, Thank you so much for sharing this! We’re so happy to hear the fountain is helping keep your Great Dane’s water clean and fresh. 💛 We know how much of a difference that can make, especially with a big drooler! Give your girl an extra pat from all of us at Selene. 🐾 -The Selene Team

Response from Get SeleneOct 2, 2026

Hi there, Thank you for taking the time to share your concerns with us. We understand how frustrating it can be when a delivery takes longer than expected or when there’s confusion around a recurring order. For shipping, expedited orders are prioritized by our team and moved to the carrier as quickly as possible. Once an order is with the carrier, however, the actual transit time can sometimes be affected by circumstances outside of our control. If your order was delayed despite being placed with expedited shipping, please reach out to us so we can review the shipment and see what we can do to make it right. For subscriptions, your subscription can be managed or canceled through the customer portal provided with your order. If you’re having trouble locating your portal link in any of the emails we’ve sent you, or need help managing your subscription, you can reach us at [email protected] or through our Facebook page, and our team will be happy to help. We’re sorry for the misunderstanding, and we hope this helps clarify how these processes work. We’d also appreciate the opportunity to look into your specific order and see how we can best resolve this for you. — The Selene Team

Response from Get SeleneOct 2, 2026

Hi S, Thank you for taking the time to share the additional details with us. We were able to locate your order and the emails you sent to our team, and we’ve already passed everything along to the team member handling your request. Rest assured, we’re already working on your refund request and will make sure this is properly followed through. Our team will be in touch with you directly, and we’ll do our best to have everything resolved for you today. We know that when you’re simply trying to get the right setup for your dog, the last thing you want is to spend more time chasing down an answer. We appreciate you bringing this to our attention and giving us the opportunity to take care of it. The Selene Team — The Selene Team

Response from Get SeleneOct 2, 2026

Hi Matthew, we’re so happy to hear that your pups took to the fountain right away and that it’s made keeping their water fresh a little easier for you. 🐾❤️ It sounds like you’ve found a routine that works really well, and it’s great to hear that both pups have their own favorite way of drinking from the fountain. We also appreciate you sharing your experience with friends and recommending Selene. We’re glad the fountain has been such a helpful addition for you and your furry family. Wishing you and your pups many more fresh, happy sips! 🐾❤️ — The Selene Team

Response from Get SeleneOct 2, 2026

Hi Susan, we’re so happy to hear your pup is drinking more and that the fountain has helped keep his water dish cleaner! 🐾❤️ It’s always nice to know your furry friend is enjoying his water and staying well hydrated. We hope he continues to love his fountain and that it makes your daily routine a little easier, too. Give your pup some extra cuddles from us! 🐶💧❤️ — The Selene Team

Response from Get SeleneOct 2, 2026

Hi Paulette, we’re so happy to hear your pups are drinking more and enjoying their fountain! 🐾❤️ It’s wonderful to know they seem happy with the change, too. And thank you for sharing your suggestion about the cleaning kit. We appreciate you taking the time to share that feedback with us, and we’ll be sure to keep it in mind. Thanks again for choosing Selene, Paulette! We hope your pups continue to enjoy their fountain and all those happy sips. 🐶💧❤️ — The Selene Team

Response from Get SeleneOct 2, 2026

Hi Kerry, we sincerely apologize for the experience you’ve had with our customer support and for the delay in getting a response. We’d really love the opportunity to make this right for you. If you have any concerns with your order, please feel free to reach out to us by email or respond to the information request here on Trustpilot. If you’re not comfortable sharing your information here, you’re more than welcome to email us directly at [email protected] and reference this review so we can prioritize looking into it for you. We’d genuinely be happy to look into your return request personally and make sure you receive the assistance you need. We’re truly sorry again for the inconvenience, Kerry, and hope you’ll give us the chance to help get this sorted out for you. — The Selene Team