Get SeleneReviews of get-selene.com

Response from Get SeleneOct 23, 2026

Hi Michael, we're so sorry to hear that your fountain arrived with a dent. We understand how disappointing this must be, especially when you were looking forward to using it for your furry friend. We'd really appreciate the opportunity to make this right for you! We've requested a few additional details here on Trustpilot to help us locate your order and personally assist you. If you'd feel more comfortable sharing your information privately, you're always welcome to email us at [email protected] and mention your Trustpilot review so we can prioritize your concern and help arrange a replacement. Please know that we're here to help, Michael, and we want to make sure you receive a fountain you and your furry friend can enjoy. Thank you for bringing this to our attention and giving us the chance to take care of this for you. — The Selene Team

Response from Get SeleneOct 21, 2026

Hi Kenneth, we're so happy to hear that Zoe is finally enjoying her Selene fountain! 🥰❤️ We're also glad you've found it easy to clean overall. We'd love to help you with the pump! Please reach out to us at [email protected], and our team will be happy to send you a step-by-step cleaning guide to help you properly clean and maintain it. Thank you for sharing your experience, Kenneth. We want to make caring for Zoe's fountain as easy as possible, and we're always here whenever you need a hand! 🐶🐾 — The Selene Team

Response from Get SeleneOct 15, 2026

Hi John, thank you for sharing your thoughts with us! ❤️ We're happy to hear that you're enjoying your Selene fountain, and we really appreciate your suggestion about having additional filtration options for homes that use well water. That's valuable feedback, and we'll be happy to share it with our team as we continue looking for ways to improve our products. Thank you again for your support, John! We're grateful to have you and your furry friend as part of the Selene family! 🐾🤗 — The Selene Team

Response from Get SeleneOct 14, 2026

Hi BDean, thank you for giving us the opportunity to make things right! We're glad to hear that our team has been able to assist you and arrange a replacement fountain. We understand you're still waiting for it to arrive, and we hope you'll have it in your hands very soon. If you'd like an update on your shipment or need any help with tracking, please don't hesitate to reach out to us at [email protected] with your order details. Our team would be more than happy to check on its progress and assist you along the way. We appreciate your patience and hope you and your furry friend will love the new fountain! ❤️ — The Selene Team

Response from Get SeleneOct 7, 2026

Thank you for taking the time to share this with us, Allison! ❤️ We’re so happy all three of your pups have taken to their fountain and are enjoying the flowing water together. 🐾 We really appreciate you sharing your thoughts with us as well. Some buildup can naturally develop over time, and regular cleaning of the fountain and pump can help keep everything fresh between refills. Your feedback about the filters and cord length is also genuinely helpful, and we’ll be sharing it with our team as we continue finding ways to make the Selene experience even better for pets and their families. Thank you again for giving Selene a place in your pups’ daily routine! 🐶💧❤️ — The Selene Team

Response from Get SeleneOct 5, 2026

Thank you for sharing this with us, Racheal! We’re so happy to hear that your pup loves the fountain. 🐾❤️ We understand that you’d rather order your replacement cartridges whenever you need them, and we appreciate your patience while our team worked through your cancellation request. We also really appreciate your feedback about the subscription management process. Feedback like yours helps us understand where we can continue improving and make the experience easier for our customers. Thank you for your patience and for giving our team the opportunity to get everything taken care of for you. ❤️ — The Selene Team

Response from Get SeleneSep 30, 2026

Hi Jake, thank you for taking the time to share your feedback with us. We sincerely appreciate you bringing these concerns to our attention. We understand how important it is for your pet’s fountain to work properly and provide a convenient source of fresh water. We’d be happy to learn more about what you’re experiencing and help find the best solution for you. Please email us at [email protected] with your order details and reference this Trustpilot review so our team can prioritize your request and assist you further. -The Selene Team

Response from Get SeleneSep 30, 2026

Hi Tina, thank you for sharing this with us. We’re really glad to hear your three dogs are enjoying the 7L wireless fountain. 🐶❤️ We also appreciate you sharing your concerns about your experience with the filters and subscription. We sincerely apologize for the trouble and understand why this would leave you hesitant to order again. We’d really like to look into this properly and help get things sorted out for you. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. 🐾 -The Selene Team