Get SeleneReviews of get-selene.com

Response from Get SeleneOct 23, 2026

Hi Michael, we're glad to hear that the larger fountain has been a good fit for your two Great Pyrenees and that your younger pup isn't making quite as much of a splash anymore! 🥰❤️ It's lovely that your dogs and cat have all taken to it so well. We also appreciate your suggestion about making the lid easier to empty. That's helpful feedback, and we'll be sure to share it with our team for future improvements. We're especially sorry that you didn't receive a response when you reached out for shipping assistance. We sincerely apologize, as you should be able to count on us when you need help. If there's anything that still needs attention, please email us at [email protected] and reference your Trustpilot review so we can personally assist you. Thank you for your feedback, Michael. We appreciate the opportunity to improve and hope you and your furry family continue enjoying your fountain! 🐾 — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Katherine, we're so happy Jade finally gave her new fountain a try! 🥰❤️ Sometimes our pups just need a little time to get comfortable with something new, and it's wonderful that she's been enjoying it ever since. It sounds like Jade has always been quite the water lover, so we're glad the fountain is keeping up with her! Thank you for giving Selene a chance and sharing her experience with us. Give sweet Jade some extra belly rubs from the whole team! 🐶🐾 — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Wesley, thank you for sharing your experience with us! ❤️ We're glad you're enjoying the fountain's quality, filtration, and even its little gurgling sound! Harper sounds like quite the character with all her favorite drinking spots! 🥰🐶 While she may still prefer her outdoor puddles and bowls, we're happy she's at least given her Selene fountain a try. Every pup has their own preferences, and we appreciate you giving her the freedom to get comfortable with it at her own pace. Thank you for choosing Selene, Wesley. We hope Harper continues exploring her new fountain, and we're always happy to help if you have any questions along the way! 🐾 — The Selene Team

Response from Get SeleneOct 22, 2026

Hi Lilien, we're glad to hear that your pup is enjoying the fountain, especially since you mentioned how picky he can be! 🥰❤️ It's great that you're finding it easy to clean and that you like the flowing water feature. We also appreciate your feedback about the instructions. We understand how helpful clearer guidance can be when setting up something new, and we'll be sure to share your suggestion with our team. Thank you for choosing Selene, Lilien! If you ever need help with your fountain, feel free to email us at [email protected]. We're always happy to help you and your furry friend! 🐾 — The Selene Team

Response from Get SeleneOct 21, 2026

Hi Linda, thank you for sharing your experience with us! ❤️ We're sorry it wasn't easier to find our contact information when you needed assistance, and we appreciate you taking the time to reach out. We're really glad that once you connected with our team, you received a quick and thoughtful response that helped put your mind at ease. Your feedback about making support easier to find is valuable, and we'll be sure to share it with our team. Thank you for giving Selene the opportunity to help, Linda. We're always happy to be here for you and your furry friend! 🥰🐾 — The Selene Team

Response from Get SeleneOct 21, 2026

Hi Sandie, we're so happy to hear that your pups have been loving their Selene fountain from the very beginning! ❤️ We also understand your concerns about receiving more filters than you need, especially after purchasing a larger supply. We sincerely apologize for the confusion and for the difficulty you had finding a way to contact us. We're glad our team was able to help with your subscription, and we really appreciate your feedback about making replenishment options easier to manage. We'll be sharing your suggestions with our team. Thank you for your patience and for giving us the chance to help, Sandie. We're always here if you need anything else for your furry family! 🐾 — The Selene Team

Response from Get SeleneOct 20, 2026

Hi Laurilee, we're so happy to hear how well Buddy is doing! 🥰❤️ Knowing that he used to struggle with drinking enough water makes it especially wonderful to hear that he's now happily drinking from his fountain and seems to have more energy to enjoy his days with you! We also appreciate your patience with the shipping delay and are glad Grace was able to stay on top of things and help get Buddy's fountain to you. We'll be sure to share your kind words with her. Thank you for trusting Selene with Buddy's care, Laurilee. Please give your sweet boy some extra love and cuddles from all of us! 🐶🐾 — The Selene Team