M.D.
I had reservations about the fountain…
I had reservations about the fountain 's ability to work but I loved the design. Since then I must say you won't be disappointed. The fountain has saved me from changing my sigs water bowl daily. My dogs love it and so do I. The only fall back is trying to reach someone for tech support. I've had my fountain for about 7 weeks and it just stopped working. Thank goodness for Gemini on my phone because the manual is very limited when it comes to troubleshooting. Reaching out to the company was taking too long.
Response from Get SeleneOct 2, 2026
Hi M.D, thank you for sharing your experience with us! We’re so happy to hear that your furry friends love the fountain and that it’s made keeping their water bowl filled a little easier. 🐾❤️ We’re also sorry to hear that your fountain stopped working and that getting technical support took longer than it should have. If you have any concerns with your order, please feel free to reach out to us by email or respond to the information request here on Trustpilot. If you’re not comfortable sharing your information here, you’re also more than welcome to email us directly at [email protected] and reference this review so we can prioritize looking into it for you. We hope we can get this sorted out for you and your furry family soon. Thank you again for giving Selene a try and for sharing both what’s been working well and where we can do better. 🐶💧❤️ — The Selene Team