Get SeleneReviews of get-selene.com

Response from Get SeleneOct 6, 2026

Thank you so much for sharing this, Valerie! ❤️ Hearing that your pups are thriving absolutely makes our day. 🐾 There’s nothing better than having a little more peace of mind when it comes to caring for our furry family, and we’re so happy your Selene fountain has become such an easy part of your routine. Here’s to many more happy and hydrated days with your pups! 🐶💧❤️ — The Selene Team

Response from Get SeleneOct 5, 2026

Thank you so much, Cynthia! We absolutely love hearing that your girls have been enjoying their Selene fountain since July 2025—and that it’s become their favorite place to drink! 🐾❤️ We’re so glad you’ve been loving the filtration and how easy it is to clean and refill. It means so much to know the fountain has become such a trusted part of your girls’ routine. Thank you for the wonderful recommendation, and please give your girls some extra love from all of us! 🐶❤️ — The Selene Team

Response from Get SeleneOct 5, 2026

Thank you so much, Drusilla! We’re so happy to hear that Lula loves her fountain and is drinking more water. Knowing your sweet girl is enjoying it and staying hydrated makes us so happy! 🐾❤️ Thank you for sharing this with us, and please give Lula some extra love from the Selene team! 🐶💧 — The Selene Team

Response from Get SeleneOct 5, 2026

Hi Skylar, We sincerely apologize for the frustration and concern this experience has caused, especially when you were looking forward to setting up the 7L fountain for your furry friend. Upon checking, our team is already in touch with you, and we’ll continue working with you directly to understand what’s causing the issue and help get your fountain working as it should. We’ll make sure your concern receives the attention it needs and see this through with you until it’s resolved. We truly appreciate you giving us the opportunity to help, Skylar. We want you and your furry friend to be able to enjoy the fountain, and we hope we can turn this experience around for you. — The Selene Team

Response from Get SeleneOct 5, 2026

Hi Audrey, We sincerely apologize if you were left feeling unsupported while trying to get help with your return It’s never our intention for any customer to feel that their messages are being overlooked, and we want to make sure you receive the assistance you’ve been waiting for. We really appreciate you responding to our information request here on Trustpilot. We’ve now been able to locate your order, and upon checking, our team is already in touch with you directly and has provided the return instructions to help you move forward. We’ll continue working with you throughout the return process and make sure you’re supported until your concern is fully resolved. We want to make sure you receive the help you originally reached out for, Audrey, and we truly appreciate your patience and the opportunity to make this right. — The Selene Team

Response from Get SeleneOct 5, 2026

Hi Yitka, We sincerely apologize that your experience with us has left you feeling this disappointed and unheard. It’s never our intention for a customer to feel that their request or concerns aren’t being taken seriously. Unfortunately, by the time we received your cancellation request, the order had already been processed and handed over to the courier, which meant we were no longer able to stop the shipment. We’re sorry for the concern and inconvenience this caused. Upon checking, our team is already in touch with you and has provided the return instructions so we can continue helping you from here. We’ll remain available throughout the return process and make sure your request is properly addressed through to resolution. Thank you for your patience, Yitka, and for giving us the opportunity to work through this with you. We’ll be here to support you and see this through with you until everything is taken care of. — The Selene Team

Response from Get SeleneOct 5, 2026

YAY indeed, Babs! 🎉 We’re so happy to hear that cleaning your Selene fountain has been a breeze. Less time scrubbing means more time with your furry friend! 🐾❤️ Thanks so much for sharing! — The Selene Team

Response from Get SeleneOct 5, 2026

Hi Denise, We’re truly sorry this experience has left you feeling this way, especially after you had already purchased enough supplies for your fountain. We understand how concerning it can be to see another order when you weren’t expecting or needing one. We’d like to clarify that we offer both a one-time purchase option and a subscription option, which are presented before checkout. Customers who choose a subscription can manage or cancel it at any time, and our team is always happy to assist with cancellation if needed. It’s never our intention for your messages to feel overlooked. At the moment, we don’t have enough information from your review to locate your order or correspondence, but we’d really like to look into this personally. You can respond to the information request here on Trustpilot, or if you’d prefer not to share your details here, please email us at [email protected] and reference this review so we can prioritize your request. Once we’re able to locate your order, we’ll work with you directly to address your subscription concern and make sure you’re supported until everything is resolved. — The Selene Team