Get SeleneReviews of get-selene.com

Response from Get SeleneOct 6, 2026

Hi Annette, we’re so sorry to hear that your fountain arrived damaged. We know how disappointing it must have been to receive your order in that condition when you were looking forward to setting it up for your furry friend. We’d really like to look into this personally, but we don’t have enough information from your review to locate your order or correspondence just yet. We’ve sent an information request here on Trustpilot so we can find your order and take a closer look at what happened. If you’re comfortable, please respond to that request with your order details. If you’d prefer to keep your information private, you’re more than welcome to email us at [email protected] and reference this Trustpilot review so we can prioritize your request. Once we’re able to locate your order, our team will work with you directly on the appropriate next steps and stay with you until this is fully resolved. We want to make sure you’re properly taken care of, Annette, and we appreciate the opportunity to make this right. — The Selene Team

Response from Get SeleneOct 6, 2026

Hi Kimberley, we’re so sorry this experience has been disappointing for you and your pups. We know you were hoping they would enjoy their new fountain, and we completely understand your decision to return it when it didn’t end up being the right fit for them. Upon checking, our team is already in touch with you and has provided the return address and instructions. We’ll continue working with you through the return and make sure you have the support you need until everything is fully resolved. We also appreciate you mentioning the buildup you experienced. Because every home and water source can be a little different, regular rinsing and cleaning of the fountain, pump, and surrounding components can help prevent residue or biofilm from developing between deeper cleans. If you ever need additional cleaning or care guidance, our team is happy to help with that as well. We’re sorry this fountain wasn’t the right fit for your pups, Kimberley, but we appreciate the opportunity to help with your return and will be here to see it through with you. — The Selene Team

Response from Get SeleneOct 6, 2026

Thank you so much for sharing this, Lauren! ❤️ We’re so glad you gave Selene a try for your poodle baby, and it’s wonderful to know she’s loving her fountain! 🐩🐾 There’s something so special about seeing our pups get excited over the little things, and we love that her fountain has become one of them. Knowing she’s drinking more makes this even sweeter to hear! We hope your sweet girl continues enjoying her fountain for many happy, hydrated years to come! ❤️ — The Selene Team

Response from Get SeleneOct 6, 2026

Hi Heather, we sincerely apologize for the concern and worry surrounding your return. We understand how important it is to feel reassured about what happens next when you’ve decided an order isn’t right for you, and we want to make sure you feel supported throughout the process. Upon checking, our team is already in touch with you and has provided our U.S. return address so we can help you move forward. While we’re unable to provide prepaid return labels at this time, as outlined in our return policy, we’ll be happy to guide you through the return process and make sure you have the information you need along the way. We truly appreciate your patience, Heather. Our team will continue working with you directly and make sure your return is properly taken care of. We’ll be here to support you through the process until everything is fully resolved. — The Selene Team

Response from Get SeleneOct 6, 2026

Hi Becky, we sincerely apologize for the concern and disappointment this has caused, especially after only having your fountain for a short time. We understand how important it is to feel supported when you reach out for help, and we’re sorry this experience left you feeling otherwise. Upon checking, our team is already in touch with you and is working with you directly regarding your fountain. Please rest assured that we’ll continue to be here to help and make sure your concern receives the attention it needs. We truly appreciate your patience and the opportunity to help, Becky. We’ll continue working with you and stay with you through the process until everything is fully resolved. — The Selene Team

Response from Get SeleneOct 6, 2026

Thank you so much for sharing this with us! ❤️ We’re thrilled that you gave Selene a try and that your girl has been enjoying her fountain so much. 🐾 Knowing it’s encouraged her to drink more is especially wonderful to hear—those little changes in our pups’ everyday routines can mean so much to us as pet parents. We hope she continues loving her fountain for many happy, hydrated years to come! 🐶💧❤️ — The Selene Team

Response from Get SeleneOct 6, 2026

Thank you for sharing this, Athena! It’s such a good feeling knowing your pup has fresh, filtered water waiting for them throughout the day. 🐾💧 We’re so happy your Selene fountain has become a helpful part of caring for your furry friend. It means a lot to have you and your pup as part of the Selene family! 🐶❤️ — The Selene Team

Response from Get SeleneOct 6, 2026

Thank you so much, Susie! ❤️ We’re so happy your pups are loving their fountain. 🐾 Those foster pups certainly sound like they kept things interesting! 😄 Between their curious little personalities and all their adventures, we can only imagine the stories you have. We’re glad the fountain is back in the picture and being enjoyed by your furry crew! 🐶❤️ — The Selene Team