Get SeleneReviews of get-selene.com

Response from Get SeleneOct 14, 2026

Hi RoJean, we're so happy to hear that both of your furry friends took to their new fountain right away! ❤️ It's wonderful knowing they're already enjoying their fresh water and that you're pleased with your purchase. Thank you for choosing Selene for your little ones. We hope their new fountain continues to be a lovely addition to their daily routine! 🐾 — The Selene Team

Response from Get SeleneOct 14, 2026

Hi Stephanie, we loved hearing how your two pups have found their own favorite spots at the fountain! ❤️ It's especially sweet that your youngest took a little time to get comfortable while your oldest was ready to give it a try right away. We're delighted that the larger fountain has worked out so well for both of them, and even better that you're no longer having to change their water or add ice several times throughout the day! Making everyday care a little easier for pet parents is exactly what we hope to achieve. Thank you for giving Selene a chance, Stephanie. We're so pleased that both pups are enjoying it and that it's made such a difference in your routine! 🐾 — The Selene Team

Response from Get SeleneOct 14, 2026

Hi Tanya, it's especially heartwarming to hear that your sweet girl has grown to love her fountain! ❤️ We know changes to a familiar routine can take a little getting used to, so we're happy she found her comfort with it. We're also pleased that you've noticed a difference since making the switch and that the filters and Dental Boost have become part of her care routine. It's lovely to know you're feeling good about the water she's drinking. Thank you for trusting Selene with your girl's care, Tanya. We hope her fountain continues to make things easier and more comfortable for both of you! 🐾 — The Selene Team

Response from Get SeleneOct 14, 2026

Hi Julie, hearing that your girl is drinking noticeably more water since getting her fountain makes us incredibly happy! ❤️ It's wonderful to know that your decision to give Selene a try has made such a positive difference in her daily routine. We're equally grateful for your kind words about our customer service team. We know how important it is to feel supported when something comes up with an order, and we're so pleased our team was able to help you promptly and with care. We'll be sure to pass your lovely feedback along! Thank you for your trust and enthusiastic recommendation, Julie. We're lucky to have caring pet parents like you in the Selene family! 🐾 — The Selene Team

Response from Get SeleneOct 14, 2026

Hi Lynda, we're thrilled that your first Selene fountain made such a wonderful impression that you decided to add two more to your home! ❤️ It's especially rewarding to hear that your dogs and cat are all enjoying them and that you've noticed a real difference in how much water they're drinking. We're also grateful you gave our team the chance to help with your order. Little mix-ups can happen, and we're so pleased they were able to take care of everything and leave you feeling supported. Thank you for your continued trust in Selene and for recommending us, Lynda. It means a lot to know our fountains have become such a welcome part of your fur family's routine! 🐾 — The Selene Team

Response from Get SeleneOct 14, 2026

Hi Kim, we're delighted to hear that your pup is loving the fountain and enjoying the fresh water! 🐶❤️ Thank you for choosing Selene for your furry friend. It's always a joy to hear when our fountains are a hit with the little ones who matter most! 🐾 — The Selene Team

Response from Get SeleneOct 14, 2026

Hi Jennifer, we sincerely apologize for the disappointment and inconvenience you've experienced. We understand how upsetting it must have been to encounter an issue with your delivery, especially when you were looking forward to receiving your fountain. We're truly sorry that getting everything sorted out wasn't as smooth or timely as you had hoped. We'd also like to gently explain that once an order has entered processing, we're no longer able to make changes to the shipping address. We understand that this made the situation more difficult, and we're sorry for the experience you've had. Upon checking, our team has already been in touch with you directly, and we're happy to confirm that a full refund for your order has been processed. We hope this helps provide some reassurance and brings your concerns to a satisfactory resolution. Thank you for your patience, Jennifer. We truly appreciate the opportunity to help make things right and hope we can leave you with a much better impression of Selene. — The Selene Team

Response from Get SeleneOct 14, 2026

Hi BDean, thank you for giving us the opportunity to make things right! We're glad to hear that our team has been able to assist you and arrange a replacement fountain. We understand you're still waiting for it to arrive, and we hope you'll have it in your hands very soon. If you'd like an update on your shipment or need any help with tracking, please don't hesitate to reach out to us at [email protected] with your order details. Our team would be more than happy to check on its progress and assist you along the way. We appreciate your patience and hope you and your furry friend will love the new fountain! ❤️ — The Selene Team