Frenchie.shopReviews of frenchie.shop

I ordered the wrong size for my fur baby, I contacted the company and they helped me measure my dog and sent me the appropriate size at no cost. Best costumer service ever. I offered to send back the old one and they said no need to do that!. Im a new frenchie mom tIt was completely my fault on the wrong size. I don't have to wait in line to mail back. Im definitely shopping more with this company. Thank you for your understanding and patience with me.

the sizing IS the most difficult part of the experience in shopping on this site. such cute stuff though and things you'd never find anywhere else. that being said, the best guarantee is the customer service as they will do anything to make things right with you. who does THAT anymore? CHEERS

Very nice and helpful customer service

The customer service was good, I bought a raincoat for my baby and it was too large, I like the quality but the size chart on that website is not very accurate. They were willing to exchange for me for free. But the shipping is slow, buy it if you can bare with it.

I order 3 items for a larger size French Bulldog. What I received was only 1 item (tiny, tiny boots) that wouldn't fit the smallest Chihuahua. While I received communication in email right away, the order took more than 2 months to receive. My complaint was not favorably dealt with as they claim that they outsource the purchases to China so there is no getting a refund. I do NOT recommend anyone buy from this company. It's really bad and you'll lose your money.

We are new owners of a Frenchie and was thrilled to find a store especially for them. I recently ordered six items none of which fit. I contacted Customer Service and to my surprise they helped me get the correct size and are mailing the correct size free of charge. I will donate the items that don't fit to a nearby shelter. Could not be happier with the company.

Awesome service. Helpful, understanding and goes above and beyond expectations to make you happy!

I've had a few bad experiences here, and sizing was one of them.. Plus the slow delivery. They recovered well though with replacing the small sized sweater I ordered. I wasn't very happy about the hacker/scammer person that got into their system. Idk what is going on with that. I think customer info was taken. I think they are trying to be a good company but I see a lot of 'slow delivery' and 'bad sizing' in the reviews and I can definitely agree. Clean up the business guys! It's such a great site aside from these problems.