Freedom ForeverReviews of freedomforever.com

TLDR: Freedom Forever is an extremely incompetent organization that is heavily siloed and expects you to spend hours on hours sorting through their delays, mistakes and overall organizational mess. I don't like to exaggerate but this is one of the worst companies I have ever worked with. I contracted with them for a solar installation and it has taken 7 months from the time we signed the contract to finish the installation (still not finished at this point). 5 of those months have been a long extended installation with a partially finished Solar system on my roof and remaining leaning against my house. The main problem was they designed the system with panels on the Northwest side of the house. They have assured us that enough sunlight will hit them but when they came to install that side of the roof was iced over. That's not the install team's fault and they came out multiple times to try and install but couldn't. After 6 weeks of this I had some concerns about enough sun hitting that side since it was iced over and the rest of the roof was dry. The install team also agreed and we decided to hold off until the design team reevaluated. This is where things really fell apart. The design team redesigned it once increased the price and sent me a document for approval but didn't send me the design so I had to make multiple calls to the support team to get the design. After seeing it I saw that they ignored the HOA's requirements and put panels on the front of the house. I asked them to redesign it again and they once again sent me an approval request for $900+ without showing me the design. Had to call support again to get the design but no one could tell me why there was such a price increase. I spent a month trying to contact sales, project management, support and design to try and figure this out. Eventually, I was able to get an answer and they accidentally added a charge when there wasn't supposed to be one. During that time their expectation was that I blindly pay the charge in order to continue the install. Fast forward a couple weeks to the final install date. It turns out the design team's new design wasn't possible because the original designer's measurements were inaccurate so they had to go back to the original design but it is now May and the ice is gone so they are willing to risk bad efficiency in order to get it done. The team came and did the install but they changed it again from the original design, bringing panels close to the front of the house (about 2 feet away) and no explanation was given as to why. They also did not attempt to hide the conduit and in some places it sticks up over a foot from the roof line. As of this post, I am still working with them to try and sort out final inspection and to get the system up and running. This is an organization full of people that are willing to talk to you and help you but have no ability to actually solve problems because everything siloed. Don't waste your time with this company

Stay away from this company! They are liars and thieves Beware beware! We are getting an attorney to deal with this company now. They are unresponsive, they lie, the list goes on! Do not use this solar company

Their initial customer service, the sales tech, was great. But then had design issues. Followed by permit issues. I kept telling the permit-coordinator, the city name. Wrong, 3 times. Then came installation. That seemed to go well, but after they left - I had to walk my yard to find things they left -- wires, a pipe, metal casings, cigarette butts, candy wrappers. Really gross. Had inspection last week, but the Freedom Forever guy was new, and couldn't properly explain to the inspector about the install -- so it had to be rescheduled. Finally got that done, with 2 guys up on the roof clomping about. Sent email and left message with their corporate office, and got no response. Spoke with a rep today, and he was so laissez-faire about it all. I would not recommend this company. Let's hope, I don't have any issues with water coming thru their roof penetration.

Everything I was told about solar and what it could do for Me and my family was completely true. Replace my and covered my electric needs. Freedom Forever installed. But I did work closely with Boundless Energy Inc. Made the experience perfect.

Freedom installed my solar thoroughly and professionally.

I know the solar industry well and I know that it is a long process. A lot of the reviews were probably based on the fact the salespeople didn't fully inform the homeowners well. My solar from point of sales to final PTO took 9 months. Yes there is a lot fo red tape and not everything is smooth - but in the end I have a working system, I'm savings money, I get a check from my tax return, and I'm earning SREC payments

Protect yourself against billing abuse from this company. This company sent us an OVERINFLATED UNITEMIZED bill for the Vivint security system in our home. You want to be very careful when you are dealing with Freedom Forever. In their dealings with us they have demonstrated very questionable practices. We had an appointment with Vivint to install a security system. The Vivint rep suggested the promo they have with Freedom forever to get the Vivint system system at a discount. Eventually we decided not to go for the solar system. I called both Vivint and freedom forever to cancel the solar project and ask about our new bill since we were not going forward with the solar and the promo. They kept tossing me back and forth and eventually the Vivint customer rep on line said that our payment with them will remain the same. Fast forward months later, Freedom forever sends us an unitemized bill of $4000 and the rep on the phone claims that was the cost of the system and refused to give us a breakdown of what we are paying for. Mind you we started with the company Vivint itself and already had a bill for the said system that was about about 50% less than this bill. They have now sent us a legal correspondence to pay the money or they will follow up with legal action in 30 days.

We decided to consider solar after meeting Manny at our door. Their team was installing panels on my neighbors house and Manny helped us booked a meeting for the following day. The day of our meeting, his director Jason came by and went over our solar proposal and design. He was very professional, enthusiastic and down to earth. We normally do not make decisions on the spot but he addressed our questions and concerns and we decided to move forward. He and his team were very responsive throughout the entire process. We got our panels installed and needed help with understanding the production and their team was there for all of our questions post install (this was a fear of mine as we didn't want to be left for dead after install). Service was so great that we referred my mom as well.