Freedom ForeverReviews of freedomforever.com

I had trouble getting my payoff statement resent to me, after I accidentally deleted it from my email. I sent a email and was told to wait 3-5 days for another one. I waited 10 days, no response. I waited an hour on hold (no exaggeration) and I finally got a representative (Danelle) who got it resent to me within the hour. The automated phone system sucks, but once you get to real people it’s great.

Merrelyn was very helpful, provided what I asked for. Not her fault, but it should not take over an hour to be able to speak to a Company representative.

Customer service wes helpful. But hours of operation not being more available when issues arise difficult.

The job got done without me stressing on materials or workers. However, we have not gotten to see the benefits yet of the system. Communi action about next steps has been very vague. An email I can't see any progress on sent on Sundays, my day off, tells me nothing about what is being worked on to make a long delay. I thought I was waiting for the utility company to place meter, called them after weeks of sticker saying ready for meeter to find out Freedom Forever had not done their last step. They provided the labels and instructions to install. I talked with Freedom Forever with an hour wait time, and was told FF tech scheduled to come 4 hours one way to install lables. I get request to review the notice of the reply i emailed with the same question a week after my phone. I found request to review before I found the answer that it was scheduled 2 weeks out, as the phone answer had given. I loved the email responce, but it should have been sent to me instead of me having to ask for the information. The details should have been generated to the portal to tell me. I should not get weekly portal update to tell me no new information, there should br details telling what has been done. Because the portal does not give details of when the next event is scheduled, just more vague notice of progress, never explained what has been done behind the scene. So I can not evaluate the system, because it is not working, yet. Your customer service however is very difficult to find user friendly.

Anzerita was attentive but ultimately just referred me to Tesla's support number - which does not seem to work with an iPhone.

I was having trouble with a gift card

It has been a while since we worked on this project, Just waiting on the outcome, but so far has been fine, slow but fine.

I question these survey because I want to see a result of our interaction. She was very nice, polite and helpful. Now I want to see how the company backs their word. Also, I would like to see a better monitor that makes contact when an issue. I have said this to each person I have spoken to. And in a world of scams, no ID on your call can easily be missed.