Freedom ForeverReviews of freedomforever.com

Shady company that doesn't have any local number or people to get into contact with. Their solicitor came to my door, told me they read the no soliciting sign I have, but that were just going to ring anyway. They kept saying they weren't soliciting due to them not being a salesman. I told him to google what solicitation means since he was already on his phone. He kept fighting me, and only left once my husband came to the door. He told me "Go ahead and report me", so here I am.

Stay away from this company. They installed solar panels for me more than 8 weeks ago, they still have not applied for city inspection yet, they told me they were busy every time I called. I could not enjoy the benefit of the energy savings during this hot summer even I have already paid them. Do me a favor, go somewhere else.

Worst company ever. The install was fine but 4 months in, the system quit working completely. One tech said it was squirrel damage and I needed a new inverter in addition to wire repair from the squirrels. After a 6 week wait for the new inverter, another tech said there wasn’t any critter damage and I needed a new inverter. He tried rebooting the existing one. It’s been 17 weeks and I’m still waiting to get a new inverter and fully working system. Meanwhile, I’m paying on the monthly loan and getting the runaround from customer service. The system is producing after the reboot attempt at about 40% of what iit originally did after installation. I’m currently looking at legal options and filing a complaint with the AG office. I say run fast and far away from these people.

Installed Quickly, but didn't listen to my request for at least 1 additional panel. Virtually impossible to get someone to come out and listen to your questions about why the power produced doesn't come close to meeting the expected/promised output. Had 2 months, in 12, that the power produced exceeded the amount used. Average power produced was only 67% of the amount used. Far from the 90% promised.

Total SCAM with Mosaic financing- no delivery and delaying cancellation to scam customers- DO NOT WORK WITH THESE TWO COMPANIES!

Worst company of all time. Save yourself a lot of money and headache. Do not hire them. The sales rep promised me this system would power my whole house. I am now paying for a solar system and a power bill that is only slightly lower because of my solar system. The system was nowhere near worth the money we paid for it.

I’ve been holding off writing this. But Freedom Forever is a horrible company to deal with, particularly when competition for solar is so high right now. FLEE! Do NOT use them! We signed up back in September 2022 for a $75,000 system. We were promised a $4k rebate in writing if we signed up that day, and it’s now May of 2023 and they’re still haggling over it. Additionally, we were guaranteed a “consumption monitor” as part of our system to monitor panel production, etc. Nothing. Now they want an extra $500 to install the monitor. There is NO customer service, other than calling an 800 number in California that places you on hold for an hour to reach anyone. Even our sales rep can’t get anything done, despite his diligence. FF is VERY quick to send a crew out to measure your roof for panels and install them. But good luck if you have customer service issues. A few months ago, we were assigned an “enhanced customer service representative” who is completely non-responsive and are considering legal action against the company, which is extremely unusual for us. I’ve never sued anyone in my life, but this has been such a scam. Find another solar company. They’re a dime a dozen these days. You have been warned.

An inquiry was made about solar panels. Upon learning the billing and 25 year terms, I declined their services as I will not live another 25 years!!! Their records show Cancellation was put in for processing November 2022. It is now six months later and a LARGE personal loan with Solar Mosaic Inc appears on my credit report. Solar Mosaic Inc said they sent Freedom Forever an installment payment that must be refunded to them upon cancellation. Is this why they have not yet cancelled?? NOTHING WAS EVER SIGNED!!! How can they do this to people's credit???? I will be filing a complaint with Consumer Protection Division and request a Cease and Desist Order!!!!