Freedom ForeverReviews of freedomforever.com

Welp....definitely should have done my research. I fall into the same category as pretty much everyone else here. We are in NC. Feel completely duped and have just come to terms with the fact that we may as well just be paying a regular electric bill. The salesman was wonderful because he's...well, a salesman. Told us everything we need and want to hear to make us purchase these panels. Even said "you would pretty much have to throw a block party and leave all the doors open to go over on your usage." (he and I have since discussed how bad of an example this was). Well, we didn't throw a block party, don't leave our doors open and keep most things even turned off during the day. AC set at 73 and we keep getting bills from the city for $80+ each month on top of the cost of the solar panels. It's a total racket IMO. Also, the company started billing us in February but our panels didn't even get turned on until May so that was an annoying double bill for a few months. The list goes on. Just...BUYER BEWARE! Very disappointed.

Where do I start? When something sounds too good to be true it probably is. We started our solar journey in May of 2022. At first it seemed as though everything was going well but that didn’t last long. After the panels were installed in July 2022 it became nearly impossible to speak to anyone. Emailed, texted and called our contact person who we never once heard back from. Would spend hours on hold every few days just to get a simple question answered. People would show up randomly at our house at all hours of the day with no notice, and they would never be able to complete the job they came to do. Either they didn’t bring the parts needed or they would work…and by work I mean stand around all day and the tell us they ”ran out of daylight” and “we will be back in the morning” only to have a different crew show up the next day around 4pm. We were often given the excuse of “we are waiting in XCEL energy or the City of Clovis” nothing was ever their fault or their responsibility. Furthermore we were making our regular payments to the company that financed the panels AND paying our electric bill! We were told we could be reimbursed for the payments we made prior to the system being activated and we only received 3 of 9 payments. To top it all off we eventually learned that some of the people who worked on our system were not even licensed contractors…do yourself a favor and check BBB before you sign up for anything. The money saved is not worth the stress!

After getting the equipment installed in 2021. Initially they were extremely delayed in installing. We paid the first installment on the equipment well before we had seen any equipment. We were promised a reimbursement of that payment, which never happened! (1st Red Flag)!! After 1 year, the cellular card in the Solar edge inverter had a systemic failure and took a couple months of calling and waiting to get a technician out to end up just switching out the inverter. At least it was producing power! Four months later, complete failure of the inverter! Constant idle mode, No production for five weeks and counting! Hottest time in Texas and now we pay for full electricity and on broke-ass crappy equipment and get BS excuses why FF cannot get it fixed! ("We are remotely troubleshooting" For 4-1/2 weeks???)!! After nothing short of 10 separate calls to support line with an average wait of 30 minutes and the possibility of waiting for a call back, We finally had to threaten with our attorney contacting them to get a BS appointment the following Saturday before 9am with a tech call prior to arrival, came and gone. Contacted support and service coordinator, support said appointment was from 8am-10am. No response from coordinator! 10am came and went, no call or tech! Contacted support once again. She messaged tech who said he was stuck on current job and will be here 12:45 pm. No phone call from tech to communicate issue. She gave my number to tech to contact me.(He already was supposed to have my number!!) And here we sit wasting half of the day waiting without any communication, for a repair that was due a month ago!! If you are looking for a solar solution, look somewhere else! This company is the worst for communication, product, customer service, and overall customer satisfaction! RUN, RUN AWAY!!!

I have complained to the company on more than one occasion that the system is not performing as promised, no savings on my electric bill or any banked kw since the system was installed. I got a $20,000 loan to pay for the system. I have also filed a complaint with Nevada Consumer Affairs. Total Rip Off!!!

They promised us a good deal, substantially reducing electric bills for both units in our duplex. We signed the contract in January and the solar panels were installed in February. Now it is August, and the panels are still not connected, the promised electrical panel has not been installed, andno one will answer any questions about the whole house fans that were aprt of the deal, but has not been begun. If they had at least installed the fans we could have reduced our electric bills this summer. David Ayala, our point of contact, has stopped taking our calls. They go straight to a message that says the voicemal box has not been set up yet.

Don't use this company. Customer service is horrible my panels have not worked correctly since install .I have had 2 service requests to fix them and three weeks pass and no one shows up I have to keep calling and still nothing I have high electricity bills and panel payments now so when sales says you have managers and monitor service that catch all issues right away it's lies don't use them

***DO NOT RECOMMEND***... My experience with this company has been extremely negative. They have engaged in illegal activities and hired inexperienced contractors, leading to multiple failed roof inspections. Despite my attempts to address these issues, they have shown a complete lack of professionalism and have made no effort to resolve the situation. Even after seeking assistance from CSLB-Home, the problem remains unresolved due to their unscrupulous behavior - a behavior that cannot be tolerated - shenanigans and buffoonery!!!

My 4.6 kw system was installed fairly quickly – just over 5 months from initial contract (sold by Vivint) to final inspection. Once the system was operational I noticed that in the SolarEdge app, the consumption mirrored the production, which wasn't accurate of course. (Solar Edge makes many of the electronic components, like inverters, that are used in the system). I called FF to inquire about this, which started a 7 month long (and counting) saga of trying to get a consumption meter installed on my system. Communicating with FF is extremely frustrating. Over the last 7 months I have called FF at least 2 dozen times. At the end of each call there would be a promise of "…someone will reach back to you within a few days…" This never happened. I would always have to call back. I waited nearly a month once and never received a response. Back in January I asked FF to add a consumption meter to my system. They said ok, and said it would be an additional $600. I signed a change order in April. Then in May they told me they couldn't install one because I didn't have batteries in my system. I called Solar Edge to confirm this, and discovered this was not true. I presented this to FF, and again was told, "…we'll get back to you". Of course, no one did. Calling them again (it's now July), I received a different excuse: you cannot make any changes whatsoever, for any reason, to your system once it goes online. This is b.s., of course. Needless to say, something really fishy is going on with this company. Either they're just so busy with new installations that they don't care, or their customer management is seriously incompetent – probably both.