Freedom ForeverReviews of freedomforever.com

Highly disappointed with this company. What I was told by the salesperson, turned out to be untrue regarding several things. I consistently expressed my concern regarding the need for a new roof. I told her several times that roofers had inspected my roof and said I needed a new one and because of this, it was not the right time to invest in Solar Panels, yet the sales lady continually assured me that the company would inspect the roof and if it was bad, they would not put panels on it, instead, they would offer to install a roof and add the cost to my existing loan, Else I could have one installed. She assured me and reassured me not to worry because when I got ready to put on the new roof, FF company would remove and reinstall the panels at no cost because I had an existing loan for the Solar Panels. In early November 2022, a 3rd roofer examining my roof asked pointed questions regarding the markings on my roof and the damages they saw. I realized these markings they saw had been done by the FF panel Installers. When I called to discuss the removal of the panels to install the new roof, to my surprise/shock, I was told that I had to pay a fee to have them removed and reinstalled. I challenged this and requested a copy of their roof report on my house, and this report talked about damages such as missing shingles (they even took pictures of roof damage). On Nov 12 I received an email from FF stating my request was under review. 5 months passed and I heard absolutely nothing from them. I finally called on 3/29/2023 for the status since I had not heard from them. I was informed I had to pay and that my roof was not in bad condition. So I guess FF's version of a bad roof and the roofing companies version of a bad roof are different, regardless of the damage FF found on it. Another big issue with this company is how I was ignored when I was in communication with the Electric Company in October 2023 (The panels had only been turned on a few weeks of operation) who informed me to turn them off and if I did not, they were sending a company person to my home to turn them off and I would be billed for it. Weeks earlier, FF had received a letter (I was cc'd on it ) from the electric company stating they had not given FF permission for me to turn on my panels despite the fact that FF sent me an email stating all inspections had been completed and passed and to turn on the panels. The letter told FF the reason why the panels had to be turned off yet FF never responded to the email. I kept getting cc'd on this email that was sent several times, so I called the Electric Company, then called FF Customer Service to tell them they needed to respond to the EC's email. FF never responded to the email. I called them 3 or more times regarding this issue, yet received no response or feedback. I myself had to work through the email and documents to try and figure out the complaint. I then again contacted F CS to explain to them what I determined as the problem. It was not until I analyzed THEIR problem, did they respond. THE EC said my panels had not been approved for operation WHICH WAS why THEY TOLD ME TO SHUT THEM DOWN. It took weeks to get this problem resolved due to a lack of response from FF. After the problem was rectified, FF never contacted me to inform me to turn the panels back on. This Solar Panel installation process started in May or April of 2022 and was not completed or permanently operative, until October 2022. I was told it would take 3 months. The biggest problem I have experienced with FF is their seeming lack of interest in a Customer's problem. I was told on 3/29/23 that I needed to call back if I want to receive a response to an open ticket. This was a shock for me as I have never had to do this with any other company. Not even would the Sales Rep after a few weeks answer or return calls when I called her when she was supposed to be the Liaison. Based on my experience with FF thus far, I am very concerned. Moving forward, if I should have problems with the Solar Panel system, what type of support will I get to resolve the problem(s)?

They are terrible, stay away and buyer beware. Their systems go out on a regular basis. I had solar installed in June 2021 and it's been less than 2 years. I've had outages that last for week and months at a time, so the Edison bills just keep coming. They are not responsive, and don't honor their guarantee. Their executives and leadership don't answer emails. Go with anyone but Freedom Forever, it will cost you a LOT of time, money and you don't get the product that you purchase.

Very not professional , very rude to employees. 100% does not recommend.

I am a solar professional. I have recently added Apricot Solar (a marketing arm of Freedom Forever) to my list of offerings. The training and education requires honesty, transparency, and completely discourages any dishonest representation or manipulation to "score a sale". These other 1 star reviews are ridiculous, written by uneducated consumers, and that is only partly the fault of the individual salesperson. The average solar install takes 2-4 months to complete. This is because it is a major home renovation, requiring the cooperation of local government permitting entities, and with the power company, who DOESNT WANT YOU TO GO SOLAR, BECAUSE THEY LOSE MONEY! I got solar on my own home, the installation was done in about 3 weeks, and the permitting, inspections and Permissions To Operate took about 40 days after installation. There were minor issues, and the manufacturer of my equipment talked me through the fix. My installation was by another company that sold the same brand panels and inverters, for the same price per watt, and had similar issues and reviews, but I do not regret my decision. Any home owner who ends up suprised because they have a "grid-tied" system, was only going for the cheap solution and did not do their homework. Half the sales guys out there are going to suck. This is why you get more than one quote when you spend $40k! Solar is an investment that saves you money over the long term, increases the value of your home, and can give you energy security if you spend the money to get the right configuration. (I have not received any commission, payment nor incentive from either company to date, and my experience qualifies me to leave this review according to the rules of this site. Customers need EDUCATION, and bad reviews on a company for issues beyond their control should be seen as such.)

Wow. Reading all these negative reviews and a ton of people are experiencing the same thing I am. No need to reiterate the same problems with the company. Probably could just copy and paste from a number of reviews, but suffice it to say those reviews are an accurate portrayal of the company, in my experience. This is most definitely the most expensive mistake I have ever made and probably will ever make. I have to research the actions and costs of just having this junk removed from my roof because I am exhausted trying to get the system up and running. I now have zero confidence it will work right long term if it ever becomes functional.

The main problem among others with Freedom Forever is that the sales representative who came to our home lied to us. He told us that we would be getting a “26% cash-back check during tax season”. He explained that we could use that money to put down towards our solar panels so that our monthly payment would not go up. That was a LIE because he failed to tell us that it was a 26% credit and NOT actual money back.

My name is Bryant and pls do not get your solar from this company the salesman will tell you anything to sign you up. I called and filed a complaint on him dated 12/06/22 was told that I will get a call back in 72 hours today is 12/16/22 still waiting. I called back maybe 5 time speak with a supervisor maybe 3 times they were suppose to follow-up with my complaint but never call back or anyone else.

AWFUL COMPANY! Everything with this company is awful. They pretty much scammed me to getting my system, that I didn't really want in the first place. It's costing me $42,000. Installer was late, inspection never showed up, had to take 2 days off of work unpaid My panels were installed in June and It still hasn't been turned on yet. I've emailed, texted, and called 15+ times each my project manager, my installer and my authorized dealer....No one responds to me. It's like they just get you to the payment stage, and then never answer you again or turn it on. I've been making double payments for 4 months now for a non-operational system. Awful. They told me 3 months ago I'd be getting reimbursement if I fill out a W9, but haven't been reimbursed yet. They probably had me do that so now they have my Social Security number and they can scam me another way. It would make me feel a little better if at least they would answer the phone and give me an update, but I can't get a hold of anybody. Very Sad. I'm curious to know what would happen if I removed the panels myself and blocked the payments from my bank.