Derek W.
Good and bad
The call wait time was over thirty minutes but once I did get online with a rep, they were helpful and concerned to help resolve the issues that I was experiencing.
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Freedom Forever (freedomforever.com) has 342 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Derek W.
The call wait time was over thirty minutes but once I did get online with a rep, they were helpful and concerned to help resolve the issues that I was experiencing.
Stella P.
The representative was helpful and sent my concern to the correct team. And they emailed me that my issue was resolved. But now I just received a new alert, so the issue is NOT resolved. And I held for 1 hour to even get through.
Carter C.
Called about my battery not charging and was on hold for over an hour, then I was tole that Omnidian is actually handling support on my system. Wish someone would had let me know that Freedom Forever wasn’t supporting my system that they installed.
Response from Freedom ForeverApr 8, 2026
Hello Carter, thank you for sharing your feedback. Your review holds significant value for our team. Rest assured, we’ve taken your comments seriously and shared them internally for review. We’re committed to continuously improving and providing excellent service to all of our customers. Your input helps us do better, and we’re grateful for the opportunity to learn from your experience.
Dana L.
We filed for a performance guarantee payment early in 2026. At the time we were told that the queue was between four and six weeks. When we called in late February we were told that the Q was 2 to 3 months. Now we’ve called again in early April and the queue is 4 to 6 months. Unfortunately the Customer Service agent who spoke to us has no way of Determining our position in the queue; so she can’t give us any accurate information as to how long our process may take. This is poor Customer Service. You should be able to provide Q information whenever it’s requested!
Response from Freedom ForeverApr 8, 2026
Hello Dana, thank you for sharing your feedback. Your review holds significant value for our team. Rest assured, we’ve taken your comments seriously and shared them internally for review. We’re committed to continuously improving and providing excellent service to all of our customers. Your input helps us do better, and we’re grateful for the opportunity to learn from your experience.
Sandra Z.
The individual people in the company have always been friendly and make sincere attempts at good customer service but as a whole my project has been mismanaged and lengthy. My solar project began May 2025, and over 7 months later it is still not clear if everything is completely ironed out. Communication and decisions have been slow.
Response from Freedom ForeverFeb 3, 2026
Hello Sandra, your feedback means a lot to us, and we’re committed to ensuring your experience is nothing short of exceptional. To begin the resolution process, please email [email protected] with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. Thank you for your cooperation.
Lisa H.
My project has been delayed for months with no timeline for completion given and I have been being harassed to schedule final inspection. Wesley did do a great job on the call call I had with him today but he could not give me a date for completion. He said he will look into it and get back to me within the week. Also he is going to look into why the system as the project listed as waiting for inspection rather than waiting for installation completion.
Response from Freedom ForeverSep 29, 2025
Hello Lisa, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to [email protected] with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.
Jack Cole M.
I didn’t like the AI phone system, because of how long I had to wait for assistance. Then being passed around and waiting longer when connected. The live person was partially able to assist with my question.
Response from Freedom ForeverSep 19, 2025
Hello Jake, Thank you for sharing your feedback. Your review is valuable to us at Freedom Forever, and we appreciate the insight into your experience. Please know your comments have been taken seriously and shared with our team for review. We are committed to providing excellent service to all customers, and your input helps us improve. We’re grateful for the opportunity to learn from your experience.