Freedom ForeverReviews of freedomforever.com

This rating is in reference to the final steps related to establish my interconnect with the utility. I still have 2 issues, one being stale information that still resides on the web portal, (but not in the mobile app portal) that has resulted in automated delivery of notices that indicate I am out of compliance and jeopardizing my contract. Seeking to get this stale information removed - still pending. The other relates to a temporary spliced condition for the primary cabling between the utility meter and my service panel - which Freedom Forever and the utility (BGE) have not establish a dates/permissions/etc to remedy the situation - still no date set and its been in this state for 3+ weeks.

The intended production and benefit has not materialized; its not even half of what the sales person projected in the agreement. The Installation itself was fine, so one star for that. I had to call them to figure out why my bills were still high compared to the past year: they did send someone out.. so another star for that... but I want that money back!

Installed Quickly, but didn't listen to my request for at least 1 additional panel. Virtually impossible to get someone to come out and listen to your questions about why the power produced doesn't come close to meeting the expected/promised output. Had 2 months, in 12, that the power produced exceeded the amount used. Average power produced was only 67% of the amount used. Far from the 90% promised.

Their initial customer service, the sales tech, was great. But then had design issues. Followed by permit issues. I kept telling the permit-coordinator, the city name. Wrong, 3 times. Then came installation. That seemed to go well, but after they left - I had to walk my yard to find things they left -- wires, a pipe, metal casings, cigarette butts, candy wrappers. Really gross. Had inspection last week, but the Freedom Forever guy was new, and couldn't properly explain to the inspector about the install -- so it had to be rescheduled. Finally got that done, with 2 guys up on the roof clomping about. Sent email and left message with their corporate office, and got no response. Spoke with a rep today, and he was so laissez-faire about it all. I would not recommend this company. Let's hope, I don't have any issues with water coming thru their roof penetration.

Freedom Forever, LLC, must be freedom from the ability to be satisfied with your solar system. After waiting 3 months to get my system installed, it took and additional month to get my system online and producing and, at a lower output that what I was sold, never trust a salesman! Due to the poor customer service and poor communication and/or management, my system still does not have reliable communication to my SolarEdge inverter due to the fact that they use a T-Mobile sim and we have very poor T-Mobile service where we live. Freedom Forever is aware of this issue and have acknowledged this issue but want me to pay for the Wi-Fi gateway so it will work the way it is supposed to and be monitored by them. I have been fighting with them about this because monitoring is supposed to be part of the package and my system can’t be properly monitored the way it is. I have had two of their technicians tell me they ordered the part but it appears that management must have cancelled the order. Buyer beware, you will not get the output that they sell you, the number they quote you will be around 30% less than what they tell you. If you have an issue and call customer support, they only open a ticket to the department responsible and you will never hear from them again unless you call, and call and call…. Their sales people do not work for Freedom Forever, they work for Sunder Energy and they don’t have a good reputation. Once they get your signature on the contract, they disappear and won’t answer your messages. I asked for his help at one point and he did reply, said he already had his money and his job was finished. They have the best price that I found, that’s why I went with them but, low price doesn’t equate to a good system, do your research and if you go with Freedom Forever, LLC, don’t expect anything from Customer Support, that way you won’t be disappointed.