Extended Stay AmericaReviews of extendedstayamerica.com

Extended Stay America at Richmond Innsbrook has been a very accommodating hotel. The staff has been extremely helpful and try to go above and beyond basic services. I greatly appreciate the hotel and staff and will continue to give them my business

Stained mattress, spot on the lamp shade, many spots on the chairs, stains on the rug, when using the shower the bathtub fills up with water (slow drain), and the room smell like smoke. After checking out of the room, several days later my clothes and EPAC machine still smell like smoke.

The 13505 North Frwy Houston Tx love the morning staff but it's one lady on the wknd shift so rude and disrespectful She had a attitude when I came up to the desk maybe because I enterupted her call which she wasn't supposed to be on the phone anyways and when I was asking for the things I needed she just walked off didn't let me finish rolling her eyes I don't appreciate that kind of service been here a month and she the only problem 😉

Extended stay in Darien, il The front desk staff are amazing and very welcoming. Staying for a longer time they know you by name and make you feel right at home. The rooms are very clean and comfortable. On site laundry is a big plus

Room was very clean the staff Keisha & Ariel from front desk was AMAZING . Also the manager Drexel was very nice

Dirty! Our fridge wasn’t working and had water in the crispers and the bottom of fridge. Microwave was disgusting it was so dirty. The iron spewed brown stuff onto a new shirt I was going to wear. There were cob webs in corners, dirty windows, found a sock under the bathroom counter that looked like it had been there forever. The kitchen floor was the worst. I don’t think it had EVER been mopped! I did it myself using paper towels. Coffee wasn’t even ready by 6:00AM. I borrowed a my sons vacuum and got 4 bags of dirt, the I had to clean his vacuum. The “safe” entry door was left ajar with a stick so anyone could come in at anytime because most of the time the door key would not work. We didn’t have a full box of Kleenex when we arrived and ran out. We asked for more but was told no, use toilet paper. We were supposed to stay for a month but left one week early, we couldn’t take it any longer! There’s more I could write, but I think I’ve made my point. Look around and find something else!

ESA Maple Grove MN. Room cleaning is sketchy. Just toss out the schedule. Help is rude. I wonder if they know that the only reason they have a job there is BECAUSE of people renting rooms?

I assume Extended Stay America is a franchise and if so a very poorly run franchise. We recently stayed at 5620 Major Blvd Orlando hotel not to be mistaken with the one two doors down. This is easily the worst hotel I have stayed in. We arrived thinking the hotel had a pool but were advised it was the other hotel 2 doors down and “No, you can’t use it” despite it also being Extended Stay America. You are welcomed into a dirty reception area with washing machines spinning dirty washing behind the desk. The receptionist lacks any charm. The lift up to the room is filthy and when you get out things get no better. The corridor is dark and smelly as you walk by a door labelled Trash Room. No doubt this was better than our bedroom but I dared not look. The room had a small double bed with bed covers which barely covered the surface with no one in the bed. Add two adults to the bed and the covers no longer fit. Similar could be said about the curtains, when drawn there was well over a foot gap which allowed the car park lights to flood in all night. The WiFi sign in would not work but all you had to do was phone a help desk except the phone didn’t work. The room would not get serviced unless you paid $25 per day. If you wish tea/coffee in the room you have to go down to reception to order a coffee machine and mugs. No coffee or tea is provided Breakfast was uninspiring, after 3 times toasting the same piece of bread it was still not toasted. There was cereal but alas they had no milk. “The supplier was due to arrive soon”. Have they never heard about buying some from the local store if they have run out. We had booked in and paid for 3 nights but were happy to lose our money and moved out after 1 night