Extended Stay AmericaReviews of extendedstayamerica.com

The staff is unfriendly, walls are very thin so you can hear everything in the next room. Its expensive with no benefit= waste of money The most unkind and unfriendly staff is their staff

I was 1st staying at the Extended Stay America Katy Tx Energy Corridor. Nas & Misty were both so nice...super professional and the prices are afordable and the place is clean. Nas & Misty were both moved to the Extended Stay America Houston Westchase at Westheimer. It is because of these 2 young ladies is why I now go to the location they are now at! KUDOS TO NAS AND MISTY...KEEP UP THE EXCELLENT WORK!!! Miss Laura

I stayed at one location over a month, then happen to switch to another one 2miles further south. No issues with the first place but after the first day and the new location the GM was rude, beliggerant, and disrespectful. When I asked her what her problem was she said that she didn't like me and wasn't allowed back to her hotel. I announced that I had already paid for a week and she had no right/grounds to do this. She said fine I will just tell corporate that u vandalized the room, and asked me to leave. She said I could go to the other one. I left and when I arrived to the other place, they too said I was on the Do not rent to list, and nothing they could do. So I slept in my car for 3 nights because they took forever to refund my money. I called corporate the next day, and for months after, and they was no help at all and never received a call back from management at all.

Rating The New Staff Extended Stay America has been my choice of hotels in Orange County, California for about 3 years (the Yorba Linda ESA my favorite for the past year). I became immediately familiar with the staff, the first time I set foot, January 2016, as I was greeted with a "Hi, Mr. Nathan!" by the General Manager, Gigi (who I met at the ESA, Anaheim Convention Center location around June of 2015). As I checked-in on my current reservation (October 2016), I was informed much of the staff had left, replaced by a new General Manager, Angie, and a number of Guest Relations and Maintenance personnel. Throughout the week of my stay, I met the new personnel, but what impressed me the most, was the responsible, leadership character of Angie. I was informed they were short on housekeepers when I checked-in. Upon entering my assigned room, I found Angie, the new General Manager, putting the final touches in cleaning the room. Strangely enough, when I met Gigi at the Anaheim Convention ESA, she also was cleaning rooms along-side housekeepers. I found the responsible, leadership character of both women, quite admirable and reflective upon ESA as an organization that impressed upon those qualities. There were about 3 staff members who stayed on, and Torie, Guest Services, I remembered had just been hired the last time I was there. I recalled Torie quickly picked-up on her tasks and on my recent visit, it seemed as though Torie had been working there for years. Torie's job performance turned out for me to be the standard by which I rated the new staff members. I didn't catch the name of the person who checked me in, but she wrote the wrong pass code for the wifi, and checked me in for only 1 day. As a result, I had to call the company who provides the wifi, and I couldn't get into my room, the next day. Other than those 2 mistakes, everything else is fine. I rate the new staff a "B". Overall, they were friendly, hospitable, and I'm sure with the guidance from Angie and Torie, the Extended Stay America, Yorba Linda will perform to it's "Just like home," presentation again.