Extended Stay AmericaReviews of extendedstayamerica.com

We stay one night. No coffee available for our room. The worker said I have to go to the store for that! The hallway stunk like old cigarette smoke. Hair in the bathroom sink and the light in the bathroom didnt work. Worse place we have stayed and we travel alot. Dont do it.

I visited the extended stay in Duluth Ga. I was very disappointed by the stay. The room was full of dog hair. Even down to the sheets on the bed. The door way smelled like pee and the weed smell in the hall way almost killed me. The housekeepers need to do a better job at cleaning. The only thing good was Delores the front desk clerk. She went all out to make sure that the problems i was experiencing was fix.

Our stay at Extended Stay America in Rock Hill, SC has been great. The staff is very friendly and helpful. Ashley, Thomas, Shawn, and all others keep up the good work.

My experience was perfect I got a great room for a great price but the customer service will make me always come back to this hotel when I’m in Houston

0 stars My review is about the Extended Stay America at Perimeter Park South in Birmingham, Alabama. I was in town on business and checked in after a long day of travel and meetings. The room I was given smelled like weed and was all around disgusting. There was some brown crust on the wall by the front door, and dirt at the bottom of the door as if someone took their dirty shoes and kicked the bottom of the door repeatedly . The air condition vents above on the ceiling had black soot/dust in and around them (there were two vents). There was rust on the heating range in the kitchen, and nasty crust in the corners in the kitchenette. There were long hairs inside the dresser drawers, a burn mark on the floor in the bathroom and I found a small cockroach crawling on the ceiling. I called the front desk the first time to tell them about the weed smell and black soot on the ceilings and was told they didn’t have another room that night or the next day. My room was clearly not clean. Mind you I had asked for a NON SMOKING room. The women who answered the phone only offered to have maintenance come clean the vents and ceiling the next morning. I was extremely exhausted due to the fact that I had been up since 5am driving from another state and being in meetings for 8hrs. I just wanted to sleep and decided to pull the covers back and immediately saw two large stains on the fitted sheet. I called again to tell the front desk that my sheets were filthy on my bed and was told I needed to bring sheets down to the desk! This room was suppose to be clean, so not sure why I had to bring down filthy sheets when I had just checked in. I pulled the sheets off the bed only to discover more horror. There was hundreds of hairs all over the mattress. Some looked like they could have been pubic hairs along with long female hair. There was also little black things all over the bed that could have been mouse poop. I immediately became sick at the sight of it all. I told the male at the front desk how disgusted I was and showed him the pictures I had taken of the room. I should have checked out that instant but I was extremely fatigue and exhausted. I took the clean sheets from the clerk at the desk and ended up sleeping in the arm chair. I wiped it down because I was sure what substance was on it since the rest of the room was beyond gross. The people next door to my room started arguing really loud and kept going back and forth thru their door. At one point I thought maybe security needed to come. The next morning after an uncomfortable sleep in a chair, I quickly checked under the bed to make sure none of my belongings fell out only to see dirty balled up tissues under the bed. I have taken pictures of it all as proof. I feel as though the owner should refund my money ASAP. The night person I spoke to claim to have talked to the manager about my room but so far they’ve only refunded the money from the other nights. Not sure why she has to investigate when I showed pictures of the nastiness. Thank goodness I ended up finding another cleaner hotel in Hoover. If you care about your health you should never stay here, unless changes are made. Some people honestly don’t care and just want your money. No one deserves to pay for a room and be exposed to such filth. The owner should take more pride in their property. I am not pleased and wanted to let others know. Don’t waste your time.

Both Tampa Airport locations (Beaumont St & Memorial) are a disaster---and the overall prevailing atmosphere is "NO" and "we don't" added to extremely rude and under trained front office staff....I could NOT leave quick enough! BE WARNED: No continental breakfast---no maid service (might be a blessing!)---no towels---no premium channels---no handicapped rooms or parking---numerous unseedy types loitering around premises.....PLUS high number of transient construction workers as patrons. Very ghetto-ish. Sound FUN? Or relaxing? Or even welcoming??? No to all three questions. I've stayed at ESA locations in Pacific Northwest and was highly impressed. NOT SO AT EITHER TAMPA AIRPORT LOCATIONS. RUN AWAY---

Horrible place horrible stay and the person named Monique is a liar and tells you fairy tales of nice things to come mean while the service is horrible. Was staying there cause of apartment fire me my wife had and we took our papers there that were not destroyed and they threw our marriage license birth certificates away our social security cards away

I kno a nurse that had to kill roaches and leave in the middle of the night, despite having to return to work at 6am to help with Covid. Extended Stay @ 2265 Mt Zion Pkwy, Morrow, GA 30260