Extended Stay AmericaReviews of extendedstayamerica.com

This place sucks. I have been here a month and my room has yet to be cleaned!!! I had to go out and buy my own cleaning supplies and then when I inquired about why I haven’t had cleaning they wanted to charge me 10$ for the service!!! 💩 Their advertising states they have no cleaning fees or deposits yet I was charged a 100$ deposit and they wanted to charge me to have my room clean after a month of booking this room and not one cleaning done.

I made a reservation for August 18,2020. An employee at the hotel ran my card without my authorization, and prior to my arrival. I contacted the Extended Stay at 10060 W Broad St, Glen Allen, VA 23060, which was were the reservation was made, to inquire why was my was card ran without my consent. The employee gave no explanation and stated that she was canceling my reservation. I asked for a reason for the cancellation, no reason given. Once I arrived to the hotel, for my check-in the employee informed me that the reservation was cancelled. (This was the same person that I had spoken to on the phone who threat to cancel my reservation). This employee had no uniform or name tag identification. I asked for her name, she said “Sam”. No manager contacted me on this matter. I made another reservation, while I was in the lobby. The employee, Sam refused to honor my reservation, no reason given. I asked to speak with a manger; the Sam stated no manager was available. I asked for the phone number to the corporate office, Sam said look it up on my phone. I asked for the business cards of the manager and general manager. Sam replied that she didn’t have any business cards. I asked Sam for her last name or initial, she refused to give me her last name or initial. “Sam” said, “you have 10 minutes to get off the premises or she will call the police “. Is this how Extended Stay operates their business? Is this how Extended Stay of American treats their guest? Is it the policy to run a guest card without authorization from the guest? Is it Extended Stay standards to threaten guests with calling the police without just cause?

I stayed at the Extended Stay America in Roseville, Ca. on August 8th and it was the worst experience I have had at a hotel. When I was checking in I was helped by Debra(the best part of the hotel), she received a call from a room that asked if someone had been in their room because someone had come in and left right away while they were there.I should have left then! Debra asked me to call her to let her know if the microwave and AC worked, when I tried to call her the phone did not work. As I went through the lobby I told her that the phone did not work so I could not call her, a man there said well you have to pay for all calls anyway. After explaining to him why I was trying to call her he did something on his phone and said your phone is now turned on when I went back to the room it was not working! They advertise full kitchen, all cabinets were bare, you have to ask at the desk if you need any dishes etc. They told me that the coffee makers were in the sanitizer and would bring one down when done, never received it. There were no wash clothes in the bathroom also no toilet seat cover! Chairs in the room had stains on them (I don't want to think about what it was). We saw several drug buys and people using drugs on the property along with a couple "working girls" in the parking lot. Most of the people on the grounds and in and out of the Hotel looked pretty sketchy. I am not one to judge people by their appearance but these were not good. The hotel does allow dogs and there was dog piles every where including the sidewalk walking into the lobby, it was very hard to find a spot for my dog with all the old piles everywhere. I realize the Hotel is old but they do need to do some work on this particular one. I really do not plan to stay at any Extended Stay America again after this experience, sorry!

Extended Stay America Hwy 55 NC Durham NC is the WORST place I’ve ever booked. I arrived at 7 PM with my special needs son and upon pulling into the parking lot knew it was a mistake. The lot was littered with cigarette butts and trash cans running over. People were hanging out in the parking lot and in front of doors openly drinking alcohol. Front desk was courteous enough but that was the extent of it. My room smelled horrible! The carpets felt sticky and dirty. There was no way I was staying in this nasty room after my sons corneal transplant! I felt completely unsafe here. I was here maybe 20 minutes, took my door key to the front desk and checked out! Of course no offers were made for a refund and in fact they refused that because I “checked in”! By the way this place is set up like a motel. All doors to your room are outside entry. I couldn’t leave quick enough. I felt safer in my car across the street at McDonald’s waiting while my family found us another hotel. My sister booked this room for me since she travels a lot but this one blindsided is!

I sponsored a 30 day stay for a homeless person at the extended stay off I-10 and chandler blvd in phoenix Arizona during record temperatures of 118 degrees. He was in the third week of his stay when the keys at the hotel stopped working each day due to the heat. His bipolar anger got the best of him and he got angry with the staff over the keys. The hotel asked him to exit immediately which he did and he left the room clean with no damages. He left to be back on the streets. The hotel and its manager Mark refused and continue to refuse to give back the 7 days left on his stay which he prepaid leaving him without $370 which is all the money he has to his name. Money that could help him eat and fund another short term place to stay to get out of the heat. I will never book a hotel with this chain again for their lack of compassion and empathy and doing the right thing during this COVID time. Shame on you Extended Stay.

This was the greatest experience I have ever had in Austin! Front desk was amazingly knowledgeable and friendly. We are sure to be back for our business trips and meetings as a s business owner I recommend this as a temporary home away from home over all others. Thanks front desk!! Jacobsladderelectrical

Worst brand in America. Police helped me get out of room in Champaign Illinois, DV victim, front desk gave out room number, noise overhead, hurt while sleeping. Front desk people not helpful. Afraid to leave room ESA Tampa, Florida should have called the police, hole drilled over bed? Covered in sandy grit. Items stolen from room, bag searched.

Extended Stay South, Lexington, KY All I can say is: DON’T. Even though I called to confirm reservation, and called later to confirm late check in -with the manager, I might add - the night clerk REFUSED to allow us to check in because HE was having computer problems. He didn’t care that I had a receipt from the booking company that I had already paid for the room, and when he called the manager? She, too, bailed and made me PAY FOR THE ROOM AGAIN before they would allow my family to check in. Night clerk saw all 3 of us in the lobby, but assigned us a room with only one bed. Back to the office. Assigned a different room. We were booked for multiple nights and the manager had the audacity to call me the next morning, during my business meeting, to ask if I was ready to check out, as it was 11:00 and they needed my belongings out of the room. After my booking company called and spoke to the manager, I was refunded the additional charge, and I did not move my belongings, but their computer problems shouldn’t be my issue to fix. Many of my original issues may have been resolved with competent staff, but the overall property was dismal. Lights in the room didn’t work, spider crawling across the bed, carpeting felt sticky, sheets wouldn’t stay on the bed, chipped paint, rust visible...the property feels, and looks, neglected. Outside of being in the right location? This hotel has no reasons to be recommended to anyone. It’s not even the cheapest property in it’s location. Next time? I’ll stay at the Red Roof next door.