Extended Stay AmericaReviews of extendedstayamerica.com

Work nights. Was asleep and had something on bar in "kitchen" woke up and it was gone. NOT a great experience!

See attached photos. Bedbugs!!!!! The room was infested. My family worse of all newborn suffered bites to the point of need medical treatment. My family lost 7 days of clothes. The hotel acknowledged the issue but only offered to switch rooms with a partial refund. The corporate office apologized and directed me to file a claim with their insurance company Broadspire. Broadspire is a joke and only exist as a answering machine and email address which does not reply. It’s been a week since this started and I haven’t received one call or email. Whenever I call I get apology and a promise of a call back in hours. The call never comes. This is the worse experience ever. Stay somewhere else. Looking a good attorney to resolve this on my behalf.

The staff and management at the LAX Sepulveda Extended Stay America were awesome! Very helpful and accommodating for me and my son and dog. Rishona, Leanna and Richard all contributed to making our stay in Los Angeles comfortable and productive! Ty you guys. Michele T.

I love staying here. The staff, Keisha, the manager, and Sheneke have been very helpful I. Making sure my visit here is comfortable. The housekeeper, Sheila Hunter is the best cleaner I’ve ever experienced. She makes sure my room is well sanitized and very clean linen. I would recommend a 10. Thank you kindly to the staff members.

After one year of covid-19 you are no longer required to wear a mask or social distance inside a extended stay. No coffee nor a cheap little continental breakfast is still available. Extended Stay no longer furishes little convenience shampoos or plastic drinking cups for your room. What's next ? They are going to change bed linen every other customer ? I can understand on cutting back on expenses but not providing a cup of coffee or a little thing of shampoo or a Dixie cup to drink out of is getting ridiculous. Mark my word they will cut back on changing the linen between customers.

My husband and I are at an extended stay in Memphis. We pay every 2 weeks for 2 week periods twice a month when my husband gets payed. The staff is great the only complaint is getting calls asking how long we plan to extend every week. My husband went down to front office had them put till 2029 so they quit asking. We are trying to save towards a house in olive branch MS are working on it. The excessive calling isn't going to get us to leave any faster. The staff likes us and the guests. Only 1 lady on the staff gave me issues she's no longer there. Please refrain now on asking if we are extending . We have it extended till December 31 2029. So the constant asking stops.

My complain is to express my "DISCOMFORT" for non compliances of hotel smoking policy. It is absolutely terrible here, "unbreathable" at time for the smoky air you have to breath. Constantly, You don't believe me, go to ANY extended stay hotel, and you'll likely find the same standards. I have complained to the front desk on several occasions, mention it to the GM as well. Nothing! enough is enough! Why should I pay for a smoke free room, and my room is smoky from other people smoking. If the hotel is suppose to be smoke free. Let it be smoke free in the rooms. Why does the other residents have to endure the second hand smoke from others. I got nothing against smokers, but when we paying the same amounts, and the rooms are SUPPOSE to be smoke free. That's a problem! The staff at the hotel seem to be wonderful, and take care of matters. I have had other problems, but hopefully they was resolved. My car got hit in the parking lot. My debit card was signed by a front desk worker (not me, the front desk). I had a dog to pounce at me once coming upstairs. The residents are constantly urging, fussing and you can't sleep at night because of other folks noise. I normally don't write reviews, but I have had enough of this. This issue of smoke free.... NON SENSE... GM's and Regional Supervisors make a surprise visit up and down the hall ways of any extended stay. You will see and smell for yourself, it makes no sense at all. SO, I AM REQUESTING A FULL REFUND OF MY STAY HERE FOR THE LAST WEEK. Everyday, and throughout the day. You have to endure the smoking. NOT FAIR! ---- to endure the unnecessary comfort from smoke. If you got a smoke free policy.... enforce it. This had been noted from the VERY FIRST DAY. Again, the GM and staff is wonderful. VERY HELPFUL! just enforce the policies. The reason people continue to break the rules, because nothing get done. No one say anything. Even as I write this complaint, it is literally smoky in the room. Well, I have spoken the front desk person and they can't leave the front desk. This is messy at best. If I can help it, not again. I would at least consider giving the hotel a three star. The staff is wonderful, but the uncontrollable smoking in rooms. No Go! If you like to smoke, this is the place to come to. If you don't smoke, keep rolling down the streets.. There's several hotels in the area that DOESN'T TOLERATE SMOKING IN THEIR ROOMS. THEY ENFORCE THE POLICIES... WHY CAN'T EXTENDED STAY DO THE SAME???????

I have been staying in extended stay Newark-fremont since October 2020. Most of the staff here are very nice and very helpful and courteous. My room is supposed to be cleaned every other week and it was to be cleaned onTuesday 22nd of June 2021. When I came back my room was not cleaned. I was very upset because this is not the first time this has happened. IThey were supposed to clean my room Wednesday the 23rd of June. I came back late and was astonished to see that my room was not cleaned. I called the front desk and was not treated well. Being a customer Iwas very frustrated and instead of being courteous and understanding my frustration the clerk hung up on me. Went to the lobby and was not given good treatment. I was slso told by her that I should have called to see if my room had been cleaned. WoW now I am supposed to do that also. I do not ask for anything much but this treatment is not acceptable my me. Will like some respect and better treatment.