Extended Stay AmericaReviews of extendedstayamerica.com

Made reservation week in advance, wife going in for back surgery next morning and we got there and told they have no rooms. They could have at least called. Then we had to go find another motel.

Rooms are very poor condition. I told the night watchman to call the police as I had to run off a thief 2 times having caught him burglarizing a truck. Never call the police for the thief. Dennis the assistant manager is a liar, thief, files false police charges so he can use the police as his personal vendetta service. Dennis stole $300 of property and medication from my room after filing false police charges, stole my deposit, went into my truck. Riffled through my paperwork and records in my room and beraited me to the police when I came back for my property. Very vindictive and petty. Had the nerve to judge me as homeless. I was in town working-btw. I travel for work as a contractor and will never stay at any properties owned by Extended Stay.

Second time staying with ESA. First time, years ago, we had assumed they improved. Beautiful building in Titusville, FL, but don't expect much sleep. The insulation between the floors is absent. Sounded like a herd of elephants atop us, and it was just people walking around. Don't expect great service - or for them to answer their phones from your room.

I am a 60 year old contractor and have been all over the USA. Extended Stay America has always been my Hotel of choice. I am very happy with this Hotel chain. Though all the staff that have catered to me, there is one that stands out. Highly motivated, attention to detail, kind/courteous, and incredibly friendly. Her name is Noelani. She works at the ESA in Sanantonio airport. Given my experience as a professional, I highly recommend her for a higher position. She has what it takes, and in my experience, a true professional!

I stayed at the Extended Stay America in the northwest side of Indianapolis. The place had bugs. It totally grossed me out! I found three dead in the kitchen drawer. After complaining to the front desk clerk, she upgraded me to a new and different room. When I came back to move my stuff, there was an alive bug (I believe them to be roaches - ugh!, gross!!) crawling along the kitchen back splash. So I went to my new room trying to make the most of the situation. In my new room, I put a throw on the back of the loveseat (I was staying for 13 weeks; I wanted to make the place homey), I pulled the loveseat out from the wall, there was a roach "motel" next to the baseboard. Wonderful! That night I dreamed of roaches, I was so unnerved. The next day I moved out. There was no way I could stay there any longer. I kept looking over my shoulder to see if a roach was there. I was so disgusted. I have pictures to prove what I am saying. The hallways smelled. I saw bags of trash outside of rooms. Never again will I stay in an Extended Stay America. If I could give this place zero stars, I would!

Houston Greenway Plaza stay was marvelous thanks to GM Abraham under very trying circumstances...severe freeze in Houston. Clean and quiet with excellent service! We will definitely stat again!

My name is Michael Johnson i stay at extended stay on 7979 fannin in Houston tx me and wife the staff are so wonderful the go out their way to take care of us the manager Diamond. Is. Very nice.u Always make us feel at home management is great i'm rating extended stay 100%percent rating welove extended stay Michael Johnson and mardesta Johnson God bless you.

Very loud people in the hallways as checking in, told the girl at the front desk that I hope that’s not gonna be an all night thing as it was 9 pm, First off we were arriving a day early, was going to stay in VA and drive the extra 3 hrs the next day, called to see if we could get room a day early, reservations said yes, we get there and they were gonna give us someone else’s room because they hadn’t checked in yet unknown to us, I go to sign my credit card for room and see it’s under someone else’s name ( was our friend we were meeting there) so when I said something the lady said I’ll upgrade you to a double bed room, ok no problem, now they charge my card for another room ( glad that wasn’t all the money I had in my bank account) get yo our room and it reeked like cigarette smoke, the halls reeked of marijuana, I was suppose to be charged 64.99 a night they charged me 74.99, so next morning go down to get that straightened out, have to wait for assistant manager until 11am, go down at 11:45 oh she’s not gonna be here until between 12-1 so wait until after 1, she was very nice got it all straightened out. Next day we go out for the day, when we get back to the room my daughter goes in the bathroom and finds a cockroach on the counter, they sent someone to spray, the last 2 days of our stay was spent smelling marijuana smoke in the hallways. First and last time I will ever stay at an extended stay property it was disgusting!