Extended Stay AmericaReviews of extendedstayamerica.com

I had a travel assignment in Phoenix, AZ. I chose to stay with Extended Stay of America because for the most part I haven't had many past issues. However, in Poem is, AZ I stayed at two different locations and both were poor service and bad experience. The first hotel I had to change rooms twice because it was either dirty, as in urine stain on the toilet seat, floor gift my, etc. By the time I got to the 3rd room I just asked for a mop and I cleaned the room myself. I have pictures to prove the filth. When I had a day off I requested to move to another hotel which put me at N 69th St. Again I had to clean the floors myself which were very filthy. I reached out to corporate amd they said I would get a call in 24hrs which never happened. I again ended up changing rooms again after I woke up to a bad odor and found sewage water in may sink which started bubbling and stool could be seen coming up. I toilet stop flushing properly as well. WhencI put up the phone to call the front desk I discovered my phone wasn't working so I called on my cell phone and get on answer because they are seldom at the front desk. I reached out to corporate again and informed them I waited a month to hear from them regarding my first complaints and never heard from them. They took my information and again said it would be 48hrs and someone would call me back. I am sure one would feel certain that giving the track record they didn't call me back. Needless to say, for the expenses I incurred for so little attention or concern. It will be the list time I do business with them. I also saw a roach in may room and asked could they justcspray the room while I was out for work. They told me I would have to move out of the room, but would let me know and no one ever reached out and when I asked the me at front desk rep. they knew nothing about it and neither did they follow up. Never have I seen such poor service. Again, I have all the pics and video to prove the filth and will be posting and imformimg other traveler.

I stayed in the Extended Stay Hotel on Evans in Melbourne Florida. I can not begin to say how awful this place is.On arrival I found used womens feminine products in the rooms bathroom.The laminate on a kitchen cabinet was peeled off,a rusty refrigerator, when I tried to put a shirt on a closet shelf the whole shelf fell off the wall.They advertise non smoking and yet the furniture had burn holes in it When I complained to customer service, I was ordered to leave the hotel " by 11 am" by the hotel manager This place is horrible,I am notifying corporate and filing a complaint with the BBB.

I was fraudulently charged by this chain. The front desk agent came into my room, advising that this was policy. I reported it and they ignored my concerns. He threatened to call the police because his behavior was upsetting. I wish this site would allow me to upload the video of his behavior. The room wasn't very clean. The shower curtain was shorter than the tub. I was awaken by another agent screaming at the guests across the hall that it was time to check out. The staff is rude and unprofessional.

Summary 3.5 Good 290 reviews Rooms 2.7 Location 4.6 Service 3.3 What guests are saying "Clean efficiency rooms,fur babies welcome staff friendly,very good" "Advertised as having breakfast - no breakfast apart from a fruit bar or muffin." "One chair in room no way to sit around table to eat" More Families 2.9 Priceline 6.7/10 · 170 reviews Reviews Search reviews People often mention Jordan Joy 5/5 11 minutes ago on Google Where do I begin the price is great but the staff is just amazing a wheelchair-bound they were so helpful and kind to me throughout my stay above and beyond anything I was expecting really really glad I found this place many many Thanks

Extended stay America has been amazing, we lost our home in 2020 and Dallas Richardson has Ben kind and helpful as we transition out of poverty and into prosperity. Good news 📰 is now we were approved for a new apartment and we are able to move in before Christmas 🎄! Thanks Extended stay Dallas Richardson for making life easier! (Chad / Yvette)

I'd rather give it a zero star . Mass criminal activity going on .My room was robbed therefore I didn't want the Maids coming in ever again so they kicked me out for that. They did not return my $200 deposit .Still to this day say they returned it but they never did..My dog did chew a blanket which I paid $50 for with out COMPLAINING.then they made me put up a $200 deposit for the pet .I left the room better than when I got it ..STILL no deposit money back to my account after 2 months and me physically going there 3 times.. every time they say they sent it but my bank says no. Not to mention I did catch a guy trying to steal my motorcycle there . Everytime I looked at my truck someone was standing around like they're gona Steal it . pretty much Albuquerque the pile of dog crap full f crackheads junkes, thieves and worthless pieces of s***.. and they all seem to congregate to this hotel . I moved one street over to a different Hotel and it's like night and day . I haven't even heard gunshots except for one or two times . and that was probably coming from ther Street ...

Very dissatisfied with my experience. Was not told or advertised that after paying for the room that you had to pay a deposit of $102 that “would be refunded” after checking out. I asked specifically how long it would be before I should expect to see my refund in my bank account and was told it would be reasonably fast but if 3-4 days pass to give them a call. Day 4 I called the hotel and was told “call back another time and ask” so I then called the general relations line for the hotel and was told that when my account was pulled up they did not even have the refund put it that it would be 24-48 hours to get in touch with the hotel manager and then they would put the deposit in and I should expect it to be in my account 5-7 days after that point and that “that was all she could do” for the situation and hung up. I called the line back AGAIN was told the same thing and then transferred to a “manager” only to get no answer (after 2 tries) and then she said that was all she could do. So I called back again and a NICE, HELPFUL man answered, helped look into it and found multiple problems that were holding the process up. So he fixed the issues and actually let me know the problem so I could understand instead of having $102 floating around somewhere. Still have not been reached out to and still have missing money. So overall, very bad experience.

Booked and paid for a room for 2 nights. Booked and paid for on Oct 7 with check in on Oct 15 at 3pm and check out Oct 17 at 11am. Pre called on Oct 15 at 2:oopm (an hour before check in) to let them know my son, his wife and my 2 grandsons (aged 5 and 4yrs) would be there around 8pm and was told they had NO ROOMS and that YES, they had OVERBOOKED and EVEN though they had charged my card, they would do NOTHING and I should check with Booking,com to see if they would find me somewhere else, the manager did not care at this hotel (Extended Stay America Suites - Columbia - West - Stoneridge Dr) so I called Corporate and they didn't care and told me they could handle my dispute in 1 biz day which would be Monday cause my check in was Fri with check out on Sun. I was VERY UPSET and after contacting corporate 3x, they transferred my call to an EXTENDED Stay front desk. Needless to say, I WAS PISSED but, thankfully, the front desk they transferred me to (I AM SURE WAS BY MISTAKE) was an EXTENDED STAY across from the street of the original one I had paid for, After being SO VERY frustrated with the 1st EXTENDED STAY and EXTENDED STAY Corporation....I WAS PRIMED!!!!!!!!!!!!!!! So when I got put thru to the EXTENDED STAY that was RIGHT ACROSS THE STREET from the original booking, I WAS LIVID. Thankfully the GM at that EXTENDED STAY (Shannon Burney General Manager ESA Management, LLC 450 Gracern RD Columbia, SC 29210) said YES WE MESSED UP and ask me " Please, give me 20 minutes and I WILL MAKE IT RIGHT" . And I did and she DID. She got us into an ESA 20 mins from our original site with no extra charge and with a refund. It took over 3hrs to get a room and I was willing to pay the original fee but she would not take it and stated, "that yes, ESA was wrong" and that they would "make it right". I am not sure after the DON'T CARE attitude that the original ESA and ESA Corporation gave if I WOULD EVER book with them again but I would book from ANYWHERE Shannon was managing. PS....I have proof of booking date and pay if needed by ESA because APPARENTLY their EXCUSE is ....IT DOES NOT MATTER IF YOU PAID OVER A WEEK AGO, SOME ONE WANTED TO.....EXTEND (LOL...MANAGEMENT THOUGHT THAT WAS A FUNNY PLAY ON THEIR NAME) THEIR STAY at EXTENDED STAY OF AMERICA so, we took ya money over a week ago and have not even bothered to inform ya of no room up to check in time......LOL.....OUR BAD.....LOL....WE ARE EXTENDED STAY....LOL.......WHAT YA GONNA DO................LOL????? Thankfully Shannon at the next road over HELPED even after CORPORATION left her high and dry with my anger. PLUS, my booking covered a KITCHEN suite (which was suppose to be a cost saver) and I GUESS you could TECHNICALLY call it that......STOVE (CHECK), FRIDGE (CHECK), MICROWAVE (CHECK), POTS/PANS/UTENSILS/DISHES/GLASSES/CUPS/ETC (NOOOOO). SO WHAT GOOD IS A KITCHEN with NOTHING TO COOK IN AND EAT ON?!!? PLUS...SEE PHOTO...THEY FINALLY (at 10:00pm) CANCELLED WITH EXCUSE OF "Eligible for Commission Waiver: 4 overbookings in 12 months"..BUT....(see photo) if I check in TOMORROW (OCT 16...MIRACLE...ROOM IS AVAILABLE) .SO THIS IS A PROB FOR Extended Stay America Suites - Columbia SC- West - Stoneridge DR. and the manager DOES NOT CARE or feels she does not need to care because CORP ALSO DID NOT CARE, but thankfully, one ESA MANAGER did care and did HER JOB!!!!! Thank you Shannon. Love that YOU did your job but EXTENDED Stay will NEVER have to worry about booking me again.