Extended Stay AmericaReviews of extendedstayamerica.com

I pre- paid $1777.44 for a 28 dat stay with one guest. I checked in on 1-11-22 on 1-12-22. We were locked out and the Asst. GM "Lucy" refused to refund me. I contacted Customer Service and was told they cannot override the Asst. GM "Lucy" as of 1-15-22 I have not heard from Extended Stay America concerning this FRAUDLENT SCHEME Extended Stay America has going on by stealing consumers money and locking them out and then fraudulently putting in their system guest was a "no show" on the reservation in an attempt to defraud consumers of their money. This is fraud and theft. Do not trust or engage in any business with Extended Stay America. Check the lawsuits against them on google.

Horrible experience with reservations. They messed up my reservations and then did not honor the original. After many hours of working with them they refused to honor the original reservation that I had record of before their representatives messed it up. I cancelled all 6 rooms and took my business elsewhere. You have many choices. I urge you to avoid Extended Stay and any of their affiliates.

My name good morning my name is Raymond and I want to leave in a review for Alicia is a very good manager here at extended stay she makes sure everything is taken care of and if there's any problems she's on it ASAP ASAP and I have been here a year and it's been really great since she's has taken over and managed the property we feel most safer now that she's here knowing that she keeps out the riff raff so she's an asset to the company so I would keep her as a guest that stand here as a manager for the company she's very good at what she does thank you

Stayed at N WestShore Blvd. Tampa last night and wasn’t pleased. Room that was giving at first was full of roaches. Bathroom white tiles but cover w mold and a lot of tiny roaches everywhere. They change my room and it was ok. Very strong smell to humidity. Carpet stained. This hotel needs a Deep clean.

I recently stayed at 2 different Extended Stay America hotels in the Denver area (11/21), and found both rooms spacious, the beds comfortable, and the price very good for the rooms. However, the first hotel I went to did not have anyone at the front desk to check me in when I arrived at about 8:00pm. I had to wait about 15 min for anyone to show up. Also, be aware that even though there are kitchens in the rooms with refrigerators, stoves and microwaves, there are NO cups, utensils, plates or cookware...or ANYTHING. If you want a mug or coffee pot or utensils, you need to get it at the front desk after asking for it. Evidently theft is a problem! The TV's were nice when they worked. Staff had to come to my room to get the TV to work at both sites. Although this may seem picky, one lamp at the first hotel absolutely could not be turned off with any switch. Someone had to come to my room to move a large dresser to unplug the lamp so I could sleep without it's light shinning in my eyes. One place was really adamant about having me leave the room (10 min. after check out time), but the other site (Denver Tech Center) was extremely kind at allowing me a late checkout when I was recovering from an injection I got at 8:30 am which made my right leg not work properly for several hours. I was immensely glad that the woman at the front desk allowed me to stay in my room until the effects of the shot wore off.

Thier cancelation policy is, "you have to check in by 6pm or 12am they will cancel your reservation"?! . 1) I DIDNT BOOK MY ROOM. I'm here on business. I feel that thier cancelation policy Should have been made more clear so as to not ruin "future customers" days such as my own. 2) if this is a standard procedure to cancel due to time restraints then why hasn't this ever happened in my 9yrs, across 42 states working this same job? 3) Miss Denise, at the Jacksonville Beach location :Showed no empathy. 2) No concern for a tired TRUCK DRIVER with a 2 night reservation (The U.S.A is currently 80,000 Drivers short. 3) Threatened to call the police on me for trying to ask a question, 4)spoke over me so as to not even bother to hear my question. 5) Denise did not offer any kind of compromise at all. 6) I've been sitting in the lobby waiting for the manager to show at 9a.m for 2 hrs and counting ............................................ Manager arrives early around 7ish (bravo btw)... her name I did not catch. She quickly resolved my issue. At first I was , of course , very aggravated. She calmed me down well.. (bravo again as this task can be challenging so I'm told). EVERYONE the policy is the problem. If they continue to keep and use this policy, I will not stay here, or of Extended Stay America suites ever again and will advise all other drivers to do the same. ×× CASE AND POINT×× People or money? This policy allows you to sell a room for more than the tardy were paying as in my case.. Where does Extended Stays commitment lie? MY PERSONAL RECOMMENDATION: Ditch the policy and tell Denise to go get a factory job.

I have stayed at various Extended Stay Americas over the last 3 years and they are generally to be avoided at all costs. They are being used to house otherwise homeless people so are unsafe and as a whole are generally not kept up. About half of the ones I've stayed at had roaches and all but one were dirty. The population staying at them is so low class that they no longer have dishes or cookware in the units. If you want to be around a low class dirty and unsafe population stay there, otherwise avoid at all costs.

Your location Extended Stay America - Atlanta - Norcross 6640 Bay Cir, Norcross, GA 30071 Extended stay hotel Y. W 57 points a day ago I've stayed in this hotel in the past for work purposes. The hotel is now under new management and I must say I was extremely disappointed when I extended my stay for another week and came back after 8 hours of work to find out that ALL my belongings were removed from the room, thrown in a cart ,trash bags and the room door was left open.They made a mistake but wouldnt own up to it. After retrieving my stuff I noticed that my food that was in the refrigerator was missing, all my personal belongings from the bathroom, my prescription glasses and other items. I was told that the food was thrown away even thought that EVERYTHING was unopened since it was purchased the day before $108 worth of groceries. Then they insisted that there was nothing in the bathroom when I know my make up, glasses, medication and several other items were there when I left for the day. The next day I received a call from "management " saying there is nothing she can do. I was disgusted, frustrated and felt violated knowing they were in my room touching my belongings and basically stole my stuff. Needless to say I checked out and found another hotel to stay. They are unprofessional, have no sense of customer service and they stole from me! I will never go back to this location and will tell everyone I know about my experience! I hope they enjoyed my food and other items they stole from me!