Extended Stay AmericaReviews of extendedstayamerica.com

After checking in we found that the TV wasn't working. We called the front desk and the attendant said he would send someone to repair. When we returned to our room that evening around 8:30 we asked the female front desk person if the TV had been fixed. Her reply to short, curt and in one word, rude. She informed us that there wasn't anyone to fix the TV. When I asked that we be moved to another room she responded in an equally rude tone that there weren't any rooms available. I told her I thought this unacceptable and her reply was that I could complain to the manager in the morning. Not once did she offer an apology for the original misinformation or any show of emotion at all. About 15 minutes later I came down to the front desk asking if I could have another pillow. Again in her rude and brisk tone she informed that there wasn't any extra pillow or covers. I challeneged her on that because it was the first time I've stayed at a hotel that didn't have extra pillows available to the front desk. She did however tell me I could check back at 11:00 pm for the shift change and ask again. I told her it didn't make sense to me that the new person coming on shift would have access to pillows and she didn't? Then she turned her back to me and I left. The next morning I told the front desk person and asked for a reduction on my bill. He said he couldn't authorize that but he would have the manager call me. Still haven't heard from the manager.

Great Place to Stay!!! This is our second time using this hotel. We are at the Sterling location, and the staff and management are wonderful!!! We did have a couple of problems with our room and maintenance (Leo) was here ASAP. The General Manager Shazia and her staff including Housekeeping have also been great! Will definitely keep coming back!!!

Extended Stay America Suites Chattanooga Airport 6240 Airpark Dr. Chattanooga, TN 37421 United States This was the Extended Stay my husband & I stayed at for one night. We had to be moved to 3 rooms bc the 1st two were dirty beyond belief! (The 1st room had dust/debris all over the floor & everything was dirty/dusty. The TV entertainment center/stand looked like they salvaged it from a dumpster). We asked to be moved again. This room was even worse and even dirtier than the 1st!! (Animal vomit in the closet, dirt/debris under the bed, smelled like cigarette smoke). We asked to be moved a 3rd time. This room smelled like strange, cooking spices but at least their wasn’t animal vomit in the closet, cigarette smoke, etc. (All the furniture looked extremely old but at least it wasn’t as bad as the 1st two rooms. Still it wasn’t clean enough . Under the bed debris, etc). (Since it was 11:30p at night we didn’t have a lot of options to book another motel/hotel or we would have!) The property, common side walks extremely dirty/filthy. (It didn’t look power washed/hosed off ever). The front desk attendant is the only reason there’s a star listed here. (Plus, you have to select at least one to leave a review). She was kind and tried to accommodate us despite the filthy conditions of this property. Obviously , we would never stay here again!

Extended Stay Lombard/Oak Brook and staff are a complete disgrace. We recently checked our elderly parents into a studio room. Their website photos clearly depict this room with 2 chairs at the counter at which to eat meals. However, our room had no such chairs. We complained and were told by Jessica/Cleo/Nicole that our folks couldn't have any chairs. As the folks are in wheelchairs we ended up having to dine elsewhere for every meal, incurring substantial additional expense. Also, the hotel "general manager" Adriana never called us back, as requested. Imagine treating disabled folks in their 90s, a WW2 veteran no less, so shamefully, all over TWO DAMN CHAIRS!! The staff made us all feel so devalued not only as customers, but as human beings. Look no further than this nightmare than to see what's wrong with the world today. Based on our experience, book at your own peril.

I stayed in the Extended Stay America in Arcadia, CA, for a year and was very pleased with the place. The housekeeper Tracy was especially amazing because she always did an incredible job cleaning my room and was super friendly and nice to me. She gave me a hug when I was on my way out last November! Also, Patty at the front desk reconciled billing issues for me promptly and was always friendly and so was Angelica on night shift. The maintenance man came and hung up a greenscreen for me which was not in his job description! Great!

Made 2 wait over 2 hours for double room because it wasnt cleaned then told room wasnt available after arguing with staff for several minutes and finally requesting room with king bed was told the double room was available after all! Staff said i would get discount no discount given reached out to management 5 days later still have not heard back

The advertising claims to have a fully stocked kitchen. There’s not a knife, fork, spoon, cup, bowl or plate and certainly nothing to cook in. There are NO hairdryers in the room so you better bring your own. The carpet was dirty. The bed was supposed to be a queen but this is only a full. In general, it needs a lot of updating and does not appear to be a clean room. The building in the ad is not what we got.

The manager of the 200 Bluestone Road, Alexandria, VA 22304, United States locations is an absolute B!tch. She blindly accused us of smoking in the room. She then threw us out of the room that we had paid for. She Never was in the room just said she smelled it in the hall. Stay away from this company in general. They have a trial and conviction without any evidence! To top it all off the rooms and hotel are filthy. but our other option was the street. So now we are on the street because they threw us out and kept our money.