Extended Stay AmericaReviews of extendedstayamerica.com

Nashali was very helpful in the front desk assisting me with my reservation her patience was amazing.

Rude staff, no customer service at all, told me off and threaten to call the police if I never leave the lobby with my toddler. He did a fake call i guess and speak to an officer. I stood my ground at the lobby with my daughter refused to leave. Weather is hot outside and I woule like to seek some shade. All i ask is if he can help me with access to the room because my key card didnt work. He got annoyed brushed me and my toddler away, and left us hanging Disappointed, not recommended place to stay .. go somewhere else and spend your money.

Extended Stay America in Scarborough Maine. Very disappointed. Been a travel nurse for 20 years and this extended stay has been the worst. Have several individuals here that are displaced not too sure why but this place has individuals that are very shady and will make you feel very uncomfortable with your stay. Children under the age of five unaccompanied in hallways and just yelling out or damaging property. They also have a lot of customers here with their dogs; are not on leashes are running around. Grocery carts in the hallway. Maine has a lot of homeless people living in hotels now so please be aware and be safe when booking hotels. This hotel is truly very disappointing. Also have had several incidents where we had to evacuate the hotels in the middle of a night because somebody had pulled the fire along consumers just beware.

I started staying at the hotel since January of this year. I lost my spouse of 26 year in 2020, lost my cat peanut cuz I felt I neglected him. Then in the middle of the month, pot heads, acid people in laundry room, started showning up in this nice hotel. cops didn't even care. I almost got run over by the Company American Civil Construction. This hotel needs security or cops 247. I am sick of it. The staff r awesome but the people living her r making this place like a drug, dirty place

ZERO STARS I have asthma! Marijuana & smoke throughout the hotel, coming in my room through the bathroom vent. I called, verified non smoking. Checked in, verified non smoking. Was told it is non-smoking. Building entrances says non smoking Sign up says non smoking Manager said they can do nothing about it, even though I reported it 2 days in a row. I moved my family here for a 2.5 week period. This is the WORST hotel that I’ve ever stayed at. The staff, including Hilda & Shay tried to bribe me. Originally they said I wouldn’t get any reimbursement for the pay 2 days & then after recording Shay the Hilda says she will refund me ONLY if I leave tomorrow. That is now how this works This is Illegal & I have a health issue.

A terrible hotel company I checked out early because the smell in hotel was disgusting have two small kids hotel manager said he was sending me a cheque for refund have never received stay away from this hotel

The rooms are horrible, nasty and nothing works, telephone, remote control, when you call front office the manager answered, asked for a working remote control, said she was busy and hung up the phone, went downstairs asked for a working remote and she said we dont have any that works , the maintenance is responsible, asked to move to another room said she called the person responsible for hotel and they said no, You can hear everything going on in the next rooms, I will never ever stay at this chain ever again, worst experience, rude and nasty

The manager Billy was super helpful, he was about to accommodate us, our entire wedding party and all of our request. They provided great service, definitely will be coming back!