Extended Stay AmericaReviews of extendedstayamerica.com

Where do I start! DO NOT STAY HERE I'm homeless and I stayed here for a month and a half and at first it seemed great until.... Constantly having people peer in my window (I'm alone with my dogs) or males following me to my room, there are people here prostituting, frugs, theft and vandalism on a daily basis. They never have any type of security in place like security camera or more law enforcement. I've complained so many time that I ended up having anxiety issues causing me to throw up daily now. The STAFF: While the District Manage live above the office, they act like they have their best interest for the residence but far from true. I have tripped 2-3x now down the stairs after requesting several time to have the first floor since my dog is handicap and I have to carry the 60lbs dog down the stairs 4-5x a day. My keys constantly are not working and I have to go get them reset, TV have been not working correctly since I got here to include the stove burner too, the room is nasty because they only clean what they can see and not clean under the bed, the chair or behind things. It's so dirty that I can see pure white from the dust. The grounds are bad too. There is so much trash and dog poop and they told me it not their responsibility to clean up since it the residence responsibility. I agree but it's your responsibility to keep the area from getting this backed up in trash too. There is a staff member named Kate that says she will have something taken care of but never does and then when I complained to management (Kris) she gave me the same excuses and told me to leave if I felt unsafe as to taking care of the issue at hand. Staff even fraternizing with the residence by telling them that Kate is dating the manages (Kris) son and that's why things are not being handling in a professional manner and we the residence are ignored. The maintenance guy is even smoking weed with residence while on the job, front desk staff chewing gum and blowing bubble when addressing customers. My dog was attacked by another residence dog off the leash and they allowed this person to stay and the dog is right back off the leash. They even steel from you if you accidently leave something behind and them come back for it. I witnessed this from a cleaning staff member that was cleaning my old neighbors room and there was backpack he left and wanted it back but told him they never saw it. I'm the one who brough up the backpack when I saw it and the black lady said she would give it to him. They told him they never saw it!! This hotel never services your room if you stay longer than 2 week. Which by law you are required to clean a room after 2 week due to health standers. You are violating so many health codes it insane. There is never enough toilet paper either to where residence have now purchase their own to include cleaning products since the staff wont do it. Shame on you for allowing this to happen. I even called corporate to file a complaint and NO ONE CALLED me back!!!! You'll be hear from the Attorney Generals office next. Have a great day ESA

The hotel is ok but what made the stay great was Chris and Carrie. They are wonderful. They go out of there way to make sure everything is safe and clean and they are super pleasant to talk to. It is great to come home from a long day and see Carrie or Chris smiling always. And they made sure to tell me to have a great night at work to. So it is great. On top of that they are the reason I did not leave the gm is not very nice. Her and 2 other people thag work there all ways cussing and loud and rude. It is very unprofessional. The hotel at 4020 hauck rd sharonville Ohio. Someone needs to change most the staff there. But Chris and Carrie made the stay amazing when they was at the desk. I would give them a lot more then 5 stars. They are the best staff there and they really make my stay great.

The most disgusting, dirty, and unsafe place we have ever stayed at. Room reeked of smoke even no advertised as Non smoking. Missing light bulbs, old damaged items. No items such as coffee,hairdryer,utensils,cups or glasses. Unit is totally Empty. Felt extremely unsafe. Loud music all night and people came and went all night. We have photos to document sll of this.Prostitute hang out. Do not stay at 2311 Ulmerton Rd. Clearwater, FL. Location

Attempted to book a last minute stay. The booking would not go thru so I drove to the hotel o my to find out it was fully booked. I ended up sleeping in my car. Any reason they can’t let you know online there are no rooms?!

Stayed in Fridley MN. The first room was not cleaned. Looked like it was being worked on. Then the 2nd floor room had bugs everywhere. The desk attendant was very helpful, she checked several rooms on the 2nd floor. Then we went up to the 3rd floor. No rooms ready. 4th floor. Finally a ‘clean’ room. Haven’t seen any bugs. Crossing our fingers. Phone doesn’t work. Front desk can’t make change for a ten. But they have vending machines. Room smells funny. Hallways stink like icky cooking. My poor copd husband pushed that cart in and out of the elevator about 10 times before we found a room. The cart was a piece of crap. The alarm clock is missing the button to turn on the alarm. No carpeting in room and we have small dog. Beds too high and mattresses suck. Toilet yoo low. Good luck if you stay here.

I had to be moved out of one room to another because I was being bit and was bit in the second room as well and they trying to tell me I was the only one that complained Really!!! what you need to do is call a exterminator I know when I’m being bit so don’t insult my intelligence You have Bed Bugs !!!!!!!

This company won't even tell you how much they cost! They get your credit or debit card number then they withdraw money. They won't tell you how much or when they withdraw money. I've been in a Tampa room for five months. They have never cleaned it, despite promising to do so! They entered my room three times to install money saving devices and clean the air conditioning units. However they failed to reinstall the air conditioning unit correctly allowing myriad flying bugs to invade my room. For some reason they blamed the insects on me, despite I never leave food out, and I bought my own Swiffer to keep the room clean. I have no problem with the employees, they are simply doing what they are told. But the company (ESA) they work for does not care about the guests. I have so many reasonable complaints I do not have room here to document them Just understand they will demand a credit/debit card and they will not tell you when they deduct funds, nor how much The poor workers have no idea what is happening so do not blame them. They are generally good folks stuck working for a company that doesn't care about it's customers. For example I've been in the same room for five months. They haven't cleaned it once.

We had a two night stay with two rooms at Extended Stay America in Greenville SC, Woodruff Rd location..We had an issue with one of our guest smoking in the room..they charged us 265.00..its a non smoking hotel. I get that..We did not expect the bed bugs and droppings they left on the sheets and pillows..We saw two bugs on one of the beds..the smells from people cooking in the hallway was sickening..the smell of grease and food..there were children running around on the floor above us and across the hall..We let management know about the noise and smells..They did nothing..I wouldn't recommend this hotel to anyone who is staying a few nights for a getaway..The bugs are freaking us all out..