Extended Stay AmericaReviews of extendedstayamerica.com

by far the worst and most incompetent hotel chain i ever encountered...we booked an extended stay for my daughter through the phone with a rep from Tenn. her check in date was 6/25/23....we got to the hotel around 5pm and the gal at the front desk said all their computers and systems were down....and we were told to come back in the morning to check in...we called all the next day and nobody answered their phones....I called a toll free number and got literally nowhere...went back to the hotel at 6pm 6/26/23 and they were still down and the gal at the front desk had no idea what to do....they preceded to bill my charge card $77.02 for a no show charge...called several times the next day and got nowhere.....finally had to call my AE account and issued a dispute against the charge...

The building is well-kept, clean, and quiet, and the staff is very friendly and professional. I would recommend this location to my family and friends. So far I have enjoyed my stay here and I shall extend my stay for another 60 days at this location.

The motel was in decent area. They don’t have much of a lobby. The room was decent. When they say roll-in shower, they literally mean roll- in shower. My husband had to go out and by me a shower bench. They didn’t have USB ports in ports. Other than those two issues the room was decent. The motel was quiet. I give the room a 9/10 rating. I give the motel itself a 8.5/10. I gave them an overall rating of 8.75/10 rating which a 4 star rating. Nobody tried to mess with me and my daughter.

The bed was miserably hard. Had to pay $5.99 for internet access and breakfast consisted of coffee (which I don’t drink) and a granola bar. Had this experience in Gresham, OR 13 yrs ago and thought all these years later and in Billings , MT would be different. Nope… never again…

My partner and I have been staying at the ESA in Orlando Florida at 6451 Westwood blvd 32821 since November of 2022. Everything was really going well. The staff were very good at doing their daily duties and they made us feel like they enjoyed coming to work and made us feel like very comfortable walking past the front desk and it all had to do with the GM Serena Minton. I want to say this young lady had surrounded herself with a A-Plus staff that followed her direction and taught them how important it is to be kind and professional while on duty. The staff, Assistant GM Michelle, and Tamika, mostly worked days and Kevin and Felicia worked nights.well as of mid April. That’s right 5-1/2 months we were paid in full even though we would fall behind almost every month Serena and I had stayed in constant communication and I would always pay in full when I received my S.S retirement check on the 3rd of each month and usually pay off the next week or two. Well Serena was replaced by Jahiria Hernandez sometime mid April and there was a knock at my door and it was Mrs Hernandez and she informed me that she was the new GM and put a 3 Day notice that stated I needed to pay whatever we owed plus a week in advance or check out today. Well I tried to talk with her about the arrangement I had with the other manager and the new manager told me there’s a new sheriff in town pay up or get out. I am still at the hotel waiting for my 24 hour notice to vacate the hotel. That’s right aToday is Sunday June the 18th of 23 and since Jahiria started the gentleman that kept the parking lot, stairwell’s clean and did some maintenance Quite the following day, Falica has been replaced Kevin is gone as well as most of the cleaning staff they have Quit or been replaced the hotel is in disarray Jahiria has absolutely no personality no people or management skills the parking lot. Stairwell’s are in disarray and smell.. she doesn’t say hello she doesn’t smile and what’s left of the staff don’t smile anymore and you can tell they are not happy coming to work here anymore. This hotel use to be like one big family and now I feel unappreciated as a guest I would highly recommend not even pulling into the parking lot of this hotel there are many hotels in the city of Orlando. THE EXTENDED STAY AMERICAN AT 6451 Westwood blvd Orlando Florida 32821 is not were you want to stay. Thank you Serena the short time that Christina and I got to know you was nice to know that the employees work and get paid by the guest and if it wasn’t for us I would not have a job. Funny Serena was the one that said that.

I stayed in their Pompano Beach location for 3 nights last week. The room is very basic , to say the least. The phone didn’t work at all. My room key card didn’t work and rather than bring me another, the receptionist insisted I come down for one. But the worst thing was that she chairs in the room are rolling office chairs which, on a vinyl floor, rolled around. I tried to sit down and the chair flew out from under me, which sent me flying and I fell badly on my head and damaged my shoulder. When I told reception, the reply was “ oh I’m sorry for that”. I’m back home now and have seen my doctor who has sent me for X-rays, etc. when he heard how this happened his comment was “ rolling chairs are the most dangerous “. Why are these dangerous chairs in a hotel room? I will NEVER stay at o e of these disgusting hotels again.

I went to visit two friends who are residing at the El Segundo location off of PCH. It was a complete and total mess. My friend and I went to the office for her to make a request and right off the bat, the receptionist, skinny, Afro American girl, had a horrific attitude as if she had a personal vendetta against my friend who was polite the entire time. I guess this is a regular occurrence because my friend then asked for the supervisor (blonde haired, Caucasian woman) by name, who then emerged from the back. By this time, my 2nd friend had arrived and spoke about the rude behavior of the the skinny receptionist. As my 2nd friend was complaining about this being an ongoing occurence, the skinny receptionist, who was already tending to another customer, stopped what she was doing, ignored the customer and started chastising my friend for even talking about her at all to the supervisor. Even as she went to the back to tend to company business, she would stop what's she's doing in the back to re-emerge and verbally cut down my friend then go back to what she was doing in the back. It was embarrassing. I intervened and told her to mind her business and her customer, to which she continued to try to refute and argue against my friend's complaints. The back and forth went on in front of the other customers, some of who, were shaking their heads. The girl, hurled insults in front of the supervisor who said nothing. Instead of the supervisor showing any sense of decency, she then began arguing with both of my friends. In the midst of this, the supervisor had people waiting in line, observing this madness. She then tries to save face by asking my friends to temporarily table the conversation until she gets the line down, which in itself is outrageous. During this period, the supervisor gets into a conflict with two additional customers because they are not on the same page as it pertains to how and when they check customer IDs. After those conflicts died down then my friends continued their conversation with the supervisor, who allowed the skinny receptionist to continue to antagonize my friends and then spoke to all of us as if we were the problem. The behavior exhibited from both of them was trashy and gutter. To make matters worse, the supervisor LIED and stated that I disrupted the skinny receptionist from her work when the skinny receptions was the one, minding OUR business. In addition, my friends have often complained about keys not working and the office has an offensive stench. This place is an entire disgrace.

Stayed at the ESA on Northwestern hwy, Southfield Michigan. The entire facility had a rancid stench and the room was disgusting. The grab & go breakfast was virtually non-existent and the staff was too busy on their phones or chatting with friends to provide assistance. I would avoid this facility at all costs.