Extended Stay AmericaReviews of extendedstayamerica.com

They recently sent a new "manager" to the Lewisville TX location. The first thing she did was kick out anybody with a pet unless they came up with an absurd amount of money with no advance notice. I didn't have it at the time so she called the police and kicked me out. MY boy, and best friend for 13 years died that day in the extreme heat because this heartless slob couldn't wait until regular checkout time even though my rent was up to date. To call her a kunt would be an understatement. RIP Bob. I miss you so much. Don't patronize this crapass hotel.

For the last few months I've spent over 3000 dollars staying in a extended stay in austin tx. My job took me to tracy california, where I booked at an extended stay for a week. I plan on being in tracy and staying at there hotel for around a month. I arrived a day early, so I called a sales agent to see if I could get the best rate for the one extra night. I was told he couldn't give me a discount, wouldn't even give me the weekly avg rate i would be getting the next day. he couldn't even match thier on line price. I would definitely recommend you find another hotel chain.

My stay was very pleasant I love the hospitality from Shante as well as my room was very clean and comfortable it’s a very nice area as well as hotel

The customer service agents are super rude!! The lady argued with me about MY service animal telling me it doesn’t “Sound” like my service animal as I explained to her that he was. As if I was lying to her! Like who tf are you to lie to!! Don’t ever book with these rude nasty people!

Newark Airport-Elizabeth NJ. My 17 year old daughter said it reminded her of “5 Nights at Freddie’s”. No one at front desk to check us in for 20 minutes. No bathroom on first floor. No airport shuttle until 7 am. Elevator stunk. Dark hallway. Counter in kitchen was damaged. Hair in bathroom sink. Broken lamp. Mattress raised when sat on. No outlets by beds. Breakfast was weak coffee and stale muffin. Check out was drop box for key cards. I canceled my reservation for return flight.

The Extended Stay in Sorrento Valley in San Diego is a good location and the front desk and cleaning staff members are hard working. Violeta is a super hard worker!

I recently stayed at this hotel and was unfortunately not happy with a single day. First night I was put in a room where a pet had peed on the bed and smelled strongly of urine. The bathroom ceiling had some red splatter on it and the first towel I tried to use had hair in it. A small complaint was that the tv remote did not work other than to turn it on and off. Was easily moved to a new room the following morning. The rest of my stay was in this new room. The counters and cabinets showed a lot of wear and damage with one desk missing a drawer entirely. The bathroom light was dim and buzzed loudly while on, though this bathroom had a nicer shower head. Housekeeping came to my room one day while i was using the restroom, door open as i was staying alone, and had i not latched the door with that swing arm latch, they would have walked in on me in the middle of using the restroom. I had the deadbolt locked and that did nothing to stop them trying to enter without knocking or giving any warning. The room did not have anything i could put on the door to indicate i did not want any housekeeping during my stay. Each day was frustrating and to top it all off, i needed to extend mynstay fe a couple more nights and called the front desk to do so. I was quoted nearly 2x the cost i had been paying per night already and was very disappointed with the fact this level of quality was costing me over 160 per night at their normal rate. I was reached out to by someone from their customer service center amd was only offered a 1 night stay for free, but itnhad to be mailed to a physical address and i would have MUCH prefered they simply refund me some of my cost. The representative also never responded to any of my additional comments about my stay. After this i looked around for a dofferent hotel and settled on a best western for 145 per night and the hotel is many times nicer and overall comfortable I will never be staying at another Extended Stay America hotel again.

Would give a negative 5stars if possible…made reservations with the 2420 Lamar blvd Arlington tx location….all the other hotels were booked due to gold cup soccer games…arrived at hotel only to be told they didn’t have rooms even though we had reservations…turned out to be the best thing ever as we were able to stay at laQuinta instead. Extended stay America has to be the worst company EVER..thank you extended stay for doing us a favor as the place turned out to be a dump…do not book or stay with this company…save your money and sleep in your car instead!