Extended Stay AmericaReviews of extendedstayamerica.com

We signed up for Priceline ViP discounts and we had terrible luck. We signed an agreement with extended stay on Beach Blvd in Jacksonville FL for 1week and it was a nightmare. Like a zombie apocalypse drug addicts everywhere. I went to the hospital on the second night and then on the morning of the 3rd. Day a guy came to the room and made my girlfriend leave. She was waiting for a cab and left our luggage in front of the office and she went back to the room for a few minutes and when she came back all of our luggage was gone. She disputed the 5 nights that we didn't stay and she got a message from her bank that she will not get her money back. Ripped off. We called their corporate office and left a message 2 weeks ago and they didn't even call us back. If they just refund the 5 nights that we did not stay there we will remove this review.

Do not stay at the extended stay in mobile al because ur room want be clean so ull have to clean it once u move in..If u wanna deal wth roaches then stay here..So when it comes to check out they half the time never have anyone wrking in the office so even when u clean the room amd leave the key card in the hotel they love to charge u extra fees..I would never recommend this extended stay in mobile to nobody..Its complete bullcrap.Oh and the hotel smells like weed 24-7 but the hotel tells u oh its bug spray however u still got roaches

The San Jose Property security doors ALWAYS blocked open security sees what they get paid to see no cleanliness, Modelo beer bottles in stairwell I have reported the owners name to the ........ copied to ALL media thank you

Paid extra for king bed. Checked in and was not told a king wasn't available. Went to my room and asked about the king I paid for and was told they overbooked. I reached out to hotels.com to find out about a refund for the king bed and they claim to have called the property and was told I was given what was on my reservation. Big lie so I wasn't able to be refunded. No apology . Nothing

EXTREMELY SUBPAR DISAPPOINTMENT AND THEY DON'T CARE! I reached out to Extended Stay America several times; they never even acknowledged me: When I checked in my room was not clean; I had to ask them to bring me cleaning supplies so I could clean when I arrived that evening. (I have date and time stamped photos of drink rings, grime, thick dust, nasty stains on the carpet, etc., that I provided them). The front desk person brought cleaning supplies but told me I had to return them that evening when I was finished using them. I later had to buy my own so I could clean out a couple of the drawers. I even found a wad of chewed gum left on one of the lamps! This is a hotel that uses “Biltmore” in their name. The next morning when I told the manager (Vanessa), she made me feel like I was a huge annoyance rather than a valued guest. She also told me that I would not get my money back if I checked out even under these circumstances because I had paid for the week a few months earlier. She then demanded that I decide whether I was going to check out, immediately, and informed me that if I did, I had to be out by 11:00 am (within 2 hours - it was 9:00 am). She further informed me that if I were to check out that the price would be revised to higher as I had received a discount for booking the full week in advance. I felt bullied into staying or lose the $few hundred I had already paid. I also told them at that time, and 2 other times, that the bathroom sink didn't work properly, and no one ever came to fix it. I had to brush my teeth, etc., in the kitchen sink. Room service only checked on me one time. I had to go get my own towels, trash bags, toilet paper, and take out my own trash the entire week I was there. It’s also advertised as a smoke free establishment yet the stairwells, etc., wreaked of cigarette smoke! Not to mention the plume of marijuana fumes that followed the front desk person out of the office each time he opened that door to approach the front desk.

I love staying at the extended stay America. The staff are all so friendly, nice, and helpful. The manager is an awesome guy he cares about his guests.

Power has been out in Memphis due to storms. I reserved a room for my kids last night for 173 dollars and 10 minutes later my lights were restored after being out 5 to 6 hours. I tried to cancel my reservation 10 minutes after i got the room and due to their policy I was denied. Basically this is wrong in my eyes and they stoled my money. My reservation # is 0037176226 and Im trying to let everyone know do not use this place they are dirty people.

I am very disappointed in Extended Stay America. After reading some of the reviews I see it is a problem in other cities also. We stayed at the Huntington Beach, CA location. The rooms are in need of updating. The bathroom had NOT been cleaned nor had the trash been emptied. The only person on duty, the desk clerk Kam, had to finish cleaning while we waited! We will never stay with Extended Stay America.