Extended Stay AmericaReviews of extendedstayamerica.com

If there is an issue try to find a solution that doesn't suck and try to make it better. Example; when a patron wants to "EXTEND" their stay 1 day do not make them "check out by 11 am" and then "check back in at 3pm". And that is not the worst you all did!

I enjoyed my stay at Extended Stay in Fort Walton Beach,Fl at 915 Harrelson Dr.My check-in as quick and easy,Tanisha was working the front desk and it was a pleasure meeting her.She was a great help.I will see.be back.I def.recommend this Hotel.

I enjoyed my stay at Extended Stay America at 1065 Hospitality Lane, Fredericksburg VA 22401. First, the area is nice, and the Hotel is brand new. There are enough parking spaces. When I walk into the building the lobby is clean and modern. The room is wonderful, ultra-clean, and modern. The kitchen had all new appliances. The staff is friendly and professional. I'm pleased with my stay and will use this Extended Stay America whenever in the area. GRW

Run down facility in Princeton NJ. Bad service. Only one room key out of 2 worked and we had to go back and ask them to activate the second key. Next day requested towels change and staff said drop off the existing towels and will let you know when new ones are ready. It’s been more than 3 hours and still don’t have towels ready. Secondly not all staff is as friendly, rather abrasive way of talking to customers. This hotel organization is not what they advertise it to be.

My husband and I stayed at the Extended Stay America in Overland Park Ks from June 12th until September 24th 2023. We were working in Kansas City waiting to transfer to a new State. While there the staff was rude, except for 1 and very uncooperative. We were only allowed 1 roll of toilet paper and had a hard time getting towels and linens because they never had clean ones. Housekeeping didn't know how to clean if they did show up. We usually did our own cleaning because Housekeeping did not show up. There was cockroachs and brown recluse spiders. Pest control was only there once in 3 1/2 months. We were allowed to borrow a broom but not a mop. The floor was so dirty our feet would get black walking on it. Absolutely disgusting!! The manager was rude and conceited and the assistant manager was impossible!!!

not what went wrong The question should be What is right? Dirtiest room. i have ever stayed in. 408 Owen drive Fayettville N.C , i feared for my life when the cock roaches tried to steal my dinner. The second room that a fellow employee stayed in with his daughter was worse. the only salvation for this building is Fire Practice

I booked this hotel in advance and upon arriving was told that the hotel was overbooked and that I did not have a room. We had driven 8 hours to reach the hotel. We then needed to find another hotel. The same thing happened one other time and we were sent an email on the morning of travel. There is a problem with communications between reservations and the front desk of the Bessemer location. This issue needs to be solved. Details: The reservation agent did try to help me upon arrival but his other location choice was 20 miles away and it had been a very long day of travel. By the way, I had even reached out to him earlier in the day to be sure of my reservation. We found our own hotel but ended up having to pay more for the night.

Staying here at the Columbia Maryland Eli Whitney Dr. location is great. Ms. Eunice as well as Ms. Sofia and Maintenance made my stay enjoyable and comfortable. The rooms are spotless and if there is any issue with your stay Ms. Eunice and Ms. Sofia will address the issue right away. The outside of the Building as well as the inside of the building is well maintained. I guess that's why I extended my stay because of the hardworking team of ESA of Eli Whitney Dr. Keep up the Great work!!