Extended Stay AmericaReviews of extendedstayamerica.com

My daughter and I stayed here on December 02,23, and we left on Dec, 03,23. There is a young lady named Krista, that works the front desk. She is so kind and wonderful, always with a smile. We talked to her the we arrived and a bit longer the day we left. She asked if we were coming back in the future. I stated yes. The room we had was 226, very clean and tidy. I am planning visit real soon. Krista needs awarded for her customer service, As long and Krista is at the Hotel I will come, I love her. You need more like her, Maryann Munday

wonderful beautiful place. recommend 10/10

Roaches in bathroom. rawling on walls switched rooms and still had roaches cleanliness 1/10 the room bathroom walls and refrigerator are disgusting I can't believe they are still i. business water leaking from walls trash box springs everywhere . this is the absolute worst experience ever cribs dead bugs everywhere I wouldn't want my dog to stay there

My husband and I stayed at the KC Airport NW Plaza location for 2-1/2 months. The staff, including Pam, Crystal, and the other ladies and gentlemen who help keep things running and working properly, made our stay feel like we were at our permanent home. We can't say enough about the friendly service, everyone made us feel welcome. We highly recommend this location, and plan to stay here again when needed. J&L

Worst experience of my life, we got to the hotel room and the floor was filthy, it had this black substance (no clue what it was) coming out from between the wood floors. The shower hardly had any water coming out of it and the bathtub would not drain properly, meaning you would soak in filthy water in a matter of a few minutes because the bathtub didn't look clean. It was so disgusting that my husband and I went and got Clorox to spray all over the tub before we could shower and we had flip-flops on to take a shower. We also sprayed Clorox over the toilet and sink. Without mentioning that they charged me for my service dog that we had with us. My husband has spent hours on the phone calling the hotel manager, corporate, and whoever else you can imagine from extended stay to talk about all the issues we've encountered, they just kept bouncing him around on the phone to the next person and no one ever resolved any of the issues. We were there for only one night and wanted a full refund considering the conditions of the room we had to stay in.

Great!! The staff is very professional!!Great location

I booked a room with two beds at the Forth Worth - Medical Center location. The morning of, I got a call from that location telling me they overbooked their two beds and they could only give me a King room. I said no, I need two beds, we have 4 people. The person on the phone told me they could give me a room at their sister location WHICH WAS NOT WHERE WE WANTED TO STAY and I said OK if you can honor the same rate. We were literally on the road driving from 5 hours away at this time. The guy said he'd call me back to make sure they could give me the same rate. He never did. I called a few hours later and he clearly did not remember he said he'd call me back. So fast forward and we end up at the City Centre location. There is no one at the front desk. There is a girl there waiting with a laundry basket in her hand. After about 5 min and ringing the bell a few times she says "good luck, I've already been waiting here 20 minutes" and walks off. We continue to wait. No one is there. We call out a few times. After a few more minutes I decided to call the front desk. A man answers, who is not actually at the front desk, and says "ok I'll be there soon. I am helping another customer". He immediately walks out of the storage closet with the extremely strong smell of marijuana. He checks us in. We get to our room which is absolutely filthy. It's falling apart everywhere. There's filth on just about everything in the room. We couldn't even sit on the chair because it had white stains all over it. It was a horrible experience. Had I known this would have happened, I would have booked somewhere else. I have booked Extended Stays many times and have never had anything like this happen. But now I will steer clear of them altogether.

I enjoy staying here the rooms are big clean neat in my room the air conditioner hardly works one of the stove pilots doesn't work and the fan in the bathroom doesn't work and now they want to charge $15 a day late fee when I was told that I can pay my rent in two parts I work as a server so my paychecks come Tuesday night at 10:45 so I pay Wednesday morning and then Friday or Saturday at the end of the week when I get my tips but this $15 a day stuff when your rent is late does it not make sense when people are trying to make it it is designed for you not to make it to keep you where you at or on the streets and that's not fair to the people that do pay I understand that there's people that say they're going to pay every week and don't but I do and I'm paying 800 to $1000. a week and that's ridiculous when I work hard and I pay every week so now I would not recommend this to nobody unless you're going to stay for a day and then leave that's it so that's crazy